Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Pessy Schwartz

Highland Mills,NY

Summary

At Self Direct EZ, I empowered individuals with disabilities, connecting them to vital resources and enhancing their independence. My strong problem-solving and active listening skills led to efficient case management and established long-term trust. As a passionate and organized broker, I educated and guided clients, demonstrating a high dependability and ethical approach to complex caseloads.

Overview

2
2
years of professional experience

Work History

Certified Self Direction Support Broker

Self Direct EZ
06.2022 - 11.2024
  • Empowered individuals with disabilities by connecting them to appropriate resources and services.
  • Implemented time management strategies to maximize efficiency in addressing client concerns without sacrificing quality of care.
  • Served as a liaison between families and support networks, facilitating understanding and collaboration in the best interest of the client.
  • Provided ongoing training to new support brokers, sharing expertise on best practices for effective case management.
  • Educated clients on available resources within their communities to enhance independence and quality of life.
  • Managed complex caseloads with diligence, prioritizing tasks to ensure timely resolution of cases.
  • Made referrals to appropriate services, following up to confirm patients received access to required care.
  • Utilized strong problem-solving skills to address unique challenges faced by individual clients.
  • Established trust with clients through empathetic listening and open communication, fostering long-term relationships.
  • Managed sensitive cases with discretion, protecting client confidentiality and trust.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

High School Diploma -

Bnei Yoel D’Satmar
Monroe NY
06-2022

Skills

    Correct & ethical

    Active listener

    Work oriented & organized

    Passionate employee

    Highly dependable

    Fast Lerner

    Attention to detail

Interests

OPWDD Field

Helping others

Timeline

Certified Self Direction Support Broker

Self Direct EZ
06.2022 - 11.2024

High School Diploma -

Bnei Yoel D’Satmar
Pessy Schwartz