Peta-Gaye Gordon
Richmond,VA
Summary
Resourceful and dedicated Jail Officer with motivational leadership, training and offender supervision experience in Corrections. Focused Correctional Officer 4-year history of monitoring high-volume correctional facilities to maintain safety and order. Extensive experience in inmate restraints and searches. Proven success enforcing facility policies and reducing inmate altercations.
Overview
7
7
years of professional experience
Work History
Jail Officer
Central Virginia Regional Jail
01.2022 - Current
- Enhanced facility safety through regular cell inspections and monitoring of inmate activities.
- Improved inmate behavior by implementing consistent disciplinary policies and maintaining clear communication.
- Reduced contraband incidents by conducting thorough searches and maintaining strict adherence to security protocols.
- Collaborated with fellow officers to maintain a secure environment for staff, inmates, and visitors.
- Assisted in crisis situations by utilizing de-escalation techniques and adhering to established protocols.
- Documented prisoner identification, charges and inmate disturbance incidents.
- Enforced rules and regulations to maintain order among inmates.
- Documented inmate behavior and activities in logbooks.
- Prepared reports to document incidents and violations.
- Conducted security checks of inmates and living areas.
- Coordinated with other law enforcement personnel to exchange information.
- Utilized weapons, handcuffs and physical force to maintain discipline and order among prisoners.
- Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
- Assisted medical staff in administering medications as needed, ensuring proper dosages were distributed according to prescribed schedules.
- Observed behavior of inmates individually and as group to spot conflicts and implement de-escalation tactics.
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
- Utilized weapons, handcuffs, and physical force to maintain discipline and order among prisoners.
Correctional Officer
Fluvanna Correctional Center For Women
08.2019 - 11.2021
- Assist In Work Release and Building and Grounds Programs.
- Provide security for classes in session and monitoring and supervising the tailoring production of the department.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Conducted security checks of inmates and living areas.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Reconciled worksheets to verify accuracy of documents or records.
- Developed and maintained courteous and effective working relationships.
- Assisted in planning, scheduling and tracking documentation work to meet product release dates.
- Supervising inmates while they are conducting there work outside the borders of the facility.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Psychiatric Nursing Assistant
Western State Hospital
04.2019 - 08.2019
- Enhanced patient care by conducting thorough psychiatric assessments and updating treatment plans accordingly.
- Reduced the risk of self-harm or injury to patients by implementing appropriate safety measures and close monitoring.
- Improved patient outcomes by collaborating with multidisciplinary teams to develop and implement individualized care plans.
- Supported patients'' emotional well-being, providing compassionate listening and empathetic responses during difficult moments.
- Facilitated group therapy sessions for patients, fostering open dialogue and constructive feedback among peers.
- Collaborated closely with psychiatrists, therapists, social workers, and other healthcare professionals for comprehensive patient care planning and execution.
- Provided crisis intervention services when necessary, de-escalating volatile situations while prioritizing patient safety at all times.
- Assisted staff members during emergency situations while maintaining professionalism and observational skills.
- Quickly identified problematic changes in patient behavior and progress by closely monitoring patients and keeping detailed records.
Restaurant General Manager
Scott's Jamaican Bakery
12.2018 - 05.2019
- Boosted restaurant revenue by implementing innovative marketing strategies and promotions.
- Enhanced customer satisfaction through consistent delivery of high-quality food and service.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for customers.
- Established relationships with local businesses and organizations to generate catering opportunities for additional revenue streams.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Carefully interviewed, selected, trained, and supervised staff.
- Set clear expectations and created positive working environment for employees.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Reconciled cash and credit card transactions to maintain accurate records.
Customer Service Representative
Sutherland Global
10.2017 - 10.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Bachelors of Education - Special Education
Mico University
Kingston, Jamaica05.2020
High School Diploma -
Camperdown High School
Kingston, Jamaica06.2014
Skills
- Crisis Managements
- Inmate Supervision
- Data Collection
- Complaint resolution
- Policy Enforcement
- Work Schedule Assignments
- Paperwork processing abilities
- Firearms handling
- Prisoner transportation
- Self-defense tactics
- Prisoner restraint
- De-Escalation Techniques
Accomplishments
- Commonwealth of Virginia
- Rappahannock Regional Criminal Justice Academy Training. Successfully completed 9 weeks
- Western State Psychiatric Nurse Aid Program
Department of Corrections Academy for Development Training. Successfully completed 9 weeks
Certified Correctional Officer
Certified Jail Officer
Certified PNA
Timeline
Jail Officer
Central Virginia Regional Jail
01.2022 - Current
Correctional Officer
Fluvanna Correctional Center For Women
08.2019 - 11.2021
Psychiatric Nursing Assistant
Western State Hospital
04.2019 - 08.2019
Restaurant General Manager
Scott's Jamaican Bakery
12.2018 - 05.2019
Customer Service Representative
Sutherland Global
10.2017 - 10.2018
Bachelors of Education - Special Education
Mico University
High School Diploma -
Camperdown High School
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