Ron Arviso
Crownpoint,NM
Summary
Experienced 911 Telecommunicator with a background in criminal justice and emergency response procedures. Known for active listening, critical thinking, and keeping callers calm while dispatching the right resources. Focused on safe, fast, and accurate emergency support.
Overview
1
1
Certification
14
14
years of professional experience
Work History
911 Telecommunicator
Navajo Police Department
11.2012 - Current
- Handled emergency phone calls calmly and obtained pertinent information with a composed approach.
- Used radio, telephone and computer systems to update first responders with new information.
- Prioritized responses to public emergency and non-emergency calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Dispatched calls to relevant police, fire or medical responses personnel depending on individual call situations.
- Took caller information, read associated computer information and documented vital details in the call tracking and assignment system.
- Assisted department with special requests for assistance and BOLOs.
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
- Dispatched police officers and emergency personnel to calls for service.
- Boosted productivity by ensuring on-time emergency responses and life support with zero service delivery errors.
- Answering 911 emergency and non-emergency phone calls and asking open-ended questions to ascertain the type of resources needed.
- Handled highly stressful situations with extreme poise and control, keeping callers calm and on-line until help arrives at the scene.
- Communicated via radio to request law enforcement, fire and ambulance services for different emergency situations.
- Researched vehicle, wanted and missing persons information.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Associate of Science - Criminal Justice
University of New Mexico
Gallup, NM12-2008
High School Diploma -
Crownpoint High School
Crownpoint, NM05-2004
Skills
- Emergency Medical Dispatch
- EMS Dispatch
- Dispatch Coordination
- Crisis Managements
- Police department procedures
- Medical instruction
- CPR and First Aid
- Basic Life Support Knowledge
- Verbal/Written Communication
- Information relay
- Doc and Recordkeeping
- Crisis management
- Public Safety Protocols
- Crisis Communication
- Navigation Systems
- Computer skills
- Situation assessment
- Multitasking
- Good judgment
- Active listening
- Law collaboration
Certification
- EMD - Emergency Medical Dispatch
- PST - Public Safety Telecommunicator
- Tactical Dispatch-2022
- Incident Command Training-2022
Timeline
911 Telecommunicator
Navajo Police Department
11.2012 - Current
Associate of Science - Criminal Justice
University of New Mexico
High School Diploma -
Crownpoint High School