Michael Orman
East Norriton,PA
Summary
Senior Telecommunicator experienced in emergency response communications and telecommunications technology. Managed high-stress situations with professionalism and trained staff on procedures and protocols. Emphasized adaptability, strong work ethic, and effective independent work.
Overview
1
1
Certification
19
19
years of professional experience
Work History
911 Senior Telecommunicator
Montgomery County Public Safety
Eagleville, Pennsylvania
07.2007 - Current
- Answered emergency calls for county public safety communications center.
- Dispatched police, fire, and EMS units through radio systems and CAD
- Relayed critical information between callers and field responders.
- Verified locations, call details, and response priorities for dispatch.
- Entered incident details into computer-aided dispatch records.
- Trained new communications staff on protocols and procedures.
- Tactical Dispatch Team
Education
Kennedy Kenrick Catholic High School
Norristown, PASkills
- Computer aided dispatch
- Emergency Medical Dispatch
- Radio dispatch operations
- Incident priorities
- Decision making
- Critical thinking
- Situational awareness
Certification
- APCO Communications Training Officer
- APCO Emergency Medical Dispatch
- APCO Fire Service Communications
- PEMA Public Safety Telecommunicator
Timeline
911 Senior Telecommunicator
Montgomery County Public Safety
07.2007 - Current
Kennedy Kenrick Catholic High School