CRYSTAL EDINGER
Wampum,PA
Summary
Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel.
Overview
14
14
years of professional experience
Work History
911 Telecommunicator
COUNTY OF BEAVER
01.2014 - Current
- Handled high-pressure situations calmly and professionally, successfully managing multiple calls simultaneously during peak hours.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Provided compassionate assistance to distressed callers while maintaining composure under challenging circumstances.
- Maintained strict adherence to confidentiality protocols by safeguarding sensitive information from unauthorized access.
Emergency Medical Technician
MEDEVAC EMS
01.2010 - Current
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Conducted patient intake and triage procedures.
- Evaluated patient histories to assess and prioritize levels of care.
- Handled patient transfers from one medical facility to another.
- Administered CPR, oxygen and other life-saving medical treatments.
- Immobilized patient for placement on stretcher and ambulance transport.
- Worked well in a team setting, providing support and guidance.
Education
High School Diploma -
LAWRENCE COUNTY VO-TECH
New Castle, PA06.1993
Skills
- Public Safety Telecommunicator (PST)
- Emergency Police Dispatcher Certification
- Emergency Medical Dispatch
- Documentation
- Call prioritization
- Data Entry
- Map Reading
- Critical Thinking
- Police and fire procedures
- CPR and First Aid
- Telephone Etiquette
- Multitasking Abilities
Timeline
911 Telecommunicator
COUNTY OF BEAVER
01.2014 - Current
Emergency Medical Technician
MEDEVAC EMS
01.2010 - Current
High School Diploma -
LAWRENCE COUNTY VO-TECH
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