PETA-LEE RICHARDS
Branson,MO
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Resourceful and quick learner who grasps and adapts to changes effectively and efficiently while maintaining the highest standard in all areas.
Overview
9
9
years of professional experience
Work History
Ride Operator
Silver Dollar City
04.2024 - Current
- Demonstrated knowledge of ride operations, including proper use of restraints.
- Assisted with loading, unloading, and securing passengers on rides.
- Operated control panels for ride systems and monitored audio and visual equipment.
- Maintained cleanliness of rides and surrounding area.
- Performed daily inspections of rides according to company guidelines.
Customer Service Representative
Grace Kennedy Remittance Services
01.2023 - 04.2024
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Customer Service Representative
Wisynco Group
01.2022 - 12.2022
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries via phone, email, and chat.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Sales & Marketing Manager
Savgore Limited
06.2018 - 08.2020
- Assisted in developing content for social media platforms such as Facebook or Twitter for increasing brand visibility.
- Analyzed competitor activities in the market and identified opportunities for growth.
- Maintained relationships with existing clients by ensuring their needs are met on time.
- Managed a team of sales representatives by providing guidance, training, and support when needed.
Executive Assistant
Executive Director
12.2015 - 08.2020
- Answered telephone calls from customers or clients providing assistance where necessary.
- Developed effective filing systems for easy retrieval of information when needed.
- Maintained confidential records and files related to executive operations.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
Office Administrator
Tasc Property Appraisals
03.2016 - 08.2018
- Composed correspondence such as letters, emails, memos, reports and other documents.
- Coordinated and managed daily administrative operations of the office.
- Prepared special reports by collecting, analyzing and summarizing information from various sources.
- Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed.
- Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
Office Manager
Medusa Bar & Restaurant
12.2015 - 03.2016
- Resolved conflicts among employees in an effective manner.
- Established policies for cash handling procedures to maximize security measures.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
Education
University of the West Indies
01.2020
Excelsior Community College
01.2015
St. Andrew High School for Girls
01.2013
Skills
- Operations Monitoring
- Safety Management
- Excellent Customer Service
- Equipment Inspection
- Inbound and Outbound Calling
- Appointment Scheduling
- Schedule Coordination
- Staff Management
Hobbies and Interests
- Netball , Volleyball, Debating and Volunteering
Volunteer Experience
IRH Angels, Angels of Love and Church of God of Prophecy
Languages
English
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
Ride Operator
Silver Dollar City
04.2024 - Current
Customer Service Representative
Grace Kennedy Remittance Services
01.2023 - 04.2024
Customer Service Representative
Wisynco Group
01.2022 - 12.2022
Sales & Marketing Manager
Savgore Limited
06.2018 - 08.2020
Office Administrator
Tasc Property Appraisals
03.2016 - 08.2018
Executive Assistant
Executive Director
12.2015 - 08.2020
Office Manager
Medusa Bar & Restaurant
12.2015 - 03.2016
University of the West Indies
Excelsior Community College
St. Andrew High School for Girls
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