Pete Eich
Sunset Beach,California
Summary
Exception at creating an environment of customer satisfaction by cultivating client trust through honest communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
CEO
Environmental Water Services
01.2021 - Current
- Maximized performance by monitoring daily activities and mentoring team members.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns, promote loyalty
- Managed senior-level employees in sales and marketing to ensure their teams align with our business strategy.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Cultivated forward-thinking, and performance-oriented business culture to better serve our clients.
- Read financial statements and relay pertinent information to the Board Members.
Operations Manager
Environmental Water Management
09.2018 - 01.2021
- Developed and implemented strategies to maximize customer satisfaction.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Trained new employees on proper protocols and customer service standards.
Project Manager
AK Electric
09.2015 - 01.2018
- Maintained direct and consistent contact with the client and communicate their desired vision to my team.
- Monitored project performance to identify areas of improvement, make adjustments and properly document change orders.
- Presented regular updates on project status to customers.
- Provided detailed project status updates to executive management.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Coordinated material procurement and required services for projects within budget requirements.
- Monitored project progress, identified risks and took corrective action as needed.
- Delivered projects to customer satisfaction on time.
Board Member
International Surf Lifesaving Association
01.2008 - 12.2015
- Founded and developed the organization.
- Conducted board business to address organizational objectives.
- Developed and implemented strategies to drive organizational growth and development.
- Represented organization at industry conferences, government agencies and international ceremonial events.
- Planned organized and supervised overseas training events and humanitarian missions.
- Developed an institutional framework and guidelines for the future of the company before exiting my position as board member.
Skills
- Ethical Conduct
- Mergers and Acquisitions
- Organizational Agility
- Public Speaking
- Business Development
- Conflict Resolution
- Team Building
- Effective Decision-Making
- Brand Management
- Crisis Management
- Resource Allocation
- Fiscal Management
- New Market Penetration
Timeline
CEO
Environmental Water Services
01.2021 - Current
Operations Manager
Environmental Water Management
09.2018 - 01.2021
Project Manager
AK Electric
09.2015 - 01.2018
Board Member
International Surf Lifesaving Association
01.2008 - 12.2015
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