Pete Kelley
Enfield
Summary
Dynamic professional with a strong background in customer care and logistics. Skilled in training and mentoring teams while applying engineering analysis to resolve escalations effectively. Committed to driving strategic initiatives that bolster business growth and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Manager, Customer Care & Logistics
Otis Elevator
Bloomfield
10.2022 - Current
- Support senior OTIS field personnel through escalations to expedite and coordinate service parts deliveries.
- Coach, mentor, and train field personnel, and direct reports, to improve processes.
- Develop and implement strategic plans to achieve company objectives, and focus on growing critical lines of business.
- Use engineering experience and problem-solving skills to resolve customer escalations swiftly.
Mechanical Engineer
Otis Elevator
Bloomfield
06.2016 - 10.2022
- Conducted thorough cost analysis for new projects, identifying potential savings and resource optimizations.
- Executed project management tasks to ensure timely completion of mechanical engineering initiatives.
- Performed prototyping and testing of new components to validate design concepts and functionality.
Service Parts Coodinator
Otis Elevator
Bloomfield
10.2014 - 06.2016
- Processed orders efficiently to meet customer delivery timelines and enhance satisfaction.
- Communicated effectively with customers to facilitate timely parts procurement.
- Coordinated with purchasing department to order additional parts as needed.
- Improved processes through automation
Machinist
Aero Gear
Windsor
04.2010 - 10.2014
- Operated CNC machines to produce precision components for aerospace applications.
- Conducted quality control inspections to ensure adherence to specifications and standards.
- Interpreted blueprints and technical drawings to guide machining processes.
- Used measuring instruments to verify dimensions and tolerances of finished parts.
Education
Master of Science - Engineering Management
Pennsylvania State University
Online05-2022
Bachelor of Science - Mechanical Engineering
Western New England University
Springfield, MA05-2016
Skills
- Service delivery
- Process improvement
- Strategic planning
- Customer escalation resolution
- Engineering analysis
- Customer relationship management
- Training and mentoring
- Attention to detail
- Staff management
References
References available upon request.
Timeline
Manager, Customer Care & Logistics
Otis Elevator
10.2022 - Current
Mechanical Engineer
Otis Elevator
06.2016 - 10.2022
Service Parts Coodinator
Otis Elevator
10.2014 - 06.2016
Machinist
Aero Gear
04.2010 - 10.2014
Master of Science - Engineering Management
Pennsylvania State University
Bachelor of Science - Mechanical Engineering
Western New England University