Heather Aldasch
Canastota,NY
Summary
Customer-focused professional with extensive experience in customer support and education. Expertise in communication and collaboration enhances service delivery and strengthens client relationships. Committed to fostering teamwork and positive interactions. Proficient in managing high-volume inquiries through calls, online requests, and emails, with strong problem-solving and multitasking skills.
Overview
5
5
years of professional experience
Work History
Customer Care Representative
Sagility Inc
Canastota , NY
12.2025 - 05.2026
- Resolved customer issues through knowledgeable and friendly service, promoting high satisfaction.
- Received recognition from management for delivering exceptional customer service.
- Assisted customers with inquiries and requests to enhance overall satisfaction.
- Pursued continuing education and advanced training to enhance product knowledge and service delivery.
- Collaborated with cross-functional teams to support achievement of organizational objectives.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Daycare Assistant Teacher
Celebrations Children's Center
Canastota , NY
01.2025 - 07.2025
- Supervised children during playtime, fostering a safe and engaging environment that encouraged exploration and social interaction.
- Supported children's social and emotional development through interactive play.
- Led small group activities to promote teamwork and cooperative learning skills.
- Monitored child behavior, using positive redirection techniques to resolve conflicts and promote a respectful classroom environment.
- Developed and enforced positive strategies to encourage good behavior.
- Provided a safe, secure and nurturing environment for the children.
- Supervised indoor and outdoor playtime including setting up equipment and organizing games or crafts.
- Organized classroom materials and maintained a clean, orderly space.
- Communicated with parents about children's progress and daily activities.
- Collaborated with staff to develop age-appropriate educational resources.
Personal Care Assistant
Committed Home Care
Canastota, New York
05.2021 - 07.2025
- Supported clients with daily living activities and personal hygiene, promoting independence and dignity.
- Assisted patients with personal hygiene tasks and completed basic household chores.
- Provided companionship and emotional support to clients in their homes.
- Provided emotional and mental support to clients, enhancing overall well-being and quality of life.
- Monitored and documented vital signs and health changes for care plans.
- Coordinated with healthcare professionals regarding client care and treatment plans.
- Assisted with medication management by organizing doses and reminders.
- Communicated effectively with families about client well-being and needs.
- Maintained a clean and safe environment for clients, ensuring comfort and security.
Teachers Assistant
Madison Oneida BOCES
Verona, New York
08.2022 - 10.2023
- Supported students with individualized learning needs and provided emotional encouragement.
- Collaborated with teachers to create instructional resources and educational tools that enhanced student engagement.
- Facilitated small group instruction that fostered peer interaction and improved collaborative learning outcomes.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Supported development of individualized education plans (IEPs) for special education students, ensuring tailored educational approaches.
- Communicated effectively with parents regarding student progress and classroom activities.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Supervised students during transitions, ensuring safety and adherence to school policies.
- Prepared lesson materials, bulletin board displays, exhibits, and demonstrations to assist teachers in classroom preparation.
- Organized student performance and enrichment activities to facilitate learning.
- Created and coordinated age-appropriate enrichment activities to drive social, emotional, and intellectual development.
- Participated in professional development workshops to enhance teaching strategies and skills.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
Education
Associate of Applied Science - Liberal Arts-Psychology
Mohawk Valley Community College
Utica, NY05-2012
Skills
- Customer support
- Customer service
- Issue resolution
- Product knowledge
- Service delivery
- Customer relationship management
- Customer interaction
- Customer relations
- Time management
- Multitasking and organization
- Team collaboration
- Problem solving
- Conflict resolution
- Communication skills
- Active listening
- Relationship building
- Adaptability to change
- Empathy and patience
Timeline
Customer Care Representative
Sagility Inc
12.2025 - 05.2026
Daycare Assistant Teacher
Celebrations Children's Center
01.2025 - 07.2025
Teachers Assistant
Madison Oneida BOCES
08.2022 - 10.2023
Personal Care Assistant
Committed Home Care
05.2021 - 07.2025
Associate of Applied Science - Liberal Arts-Psychology
Mohawk Valley Community College