PETE PENSA
DIRECTOR OF OPERATIONS
San Jose,CA
Summary
Resourceful Operations Executive with a proven track record in the consumer goods industry. Adept at overseeing budgets, consumer analytics and day-to-day operations at small and large businesses. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Director of Operations
SOCCER PRO, INC.
01.2019 - Current
- Collaborated with management, technical crew members and fellow supervisors to organize efficient operations and achieve demanding schedule targets.
- Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
- Delegated assignments based on sales plans, project needs and knowledge of individual team members.
- Achieved substantial growth by using market expertise and business knowledge to make proactive decisions.
- Transformed project data requirements into project data models.
- Documented business workflows for stakeholder review.
- Developed database objects, including tables, views and materialized views using SQL.
Management Consultant
ROTHWELL STONE LLC
01.2010 - Current
- Successfully rehabilitated underperforming operations by analyzing processes and identifying opportunities to improve process, workflow, marketing, purchasing, and resource management.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Evaluated diverse organizational systems to identify workflow, communication and resource utilization issues.
- Restructured procedures through coordination with ops teams to create and execute projects.
- Identified and documented detailed business rules and use cases based on requirements analysis.
- Analyzed SAP transactions to build logical business intelligence model for real-time reporting needs.
- Trained employees on industry specific software for improved data management, monitoring effectiveness and suggesting improvements.
Sr Operations Manager
SOCCER PRO, INC.
01.2013 - 12.2018
- Directs daily operations with accountability for leadership of 10 managers and an overall team of 85+ and an annual budget of $10M, reporting directly to CEO and regularly communicating with the VP of Sales and Operations on sales and territory expansions, new locations, and software evolutions.
- Controls costs, including negotiating and managing budgets.
- Leads workforce management, including hiring, scheduling and overall management.
- Initiated and implemented Cloud-based POS company wide; increasing accessability sales, inventory and consumer analytics.
- Developed implementation methodologies to rein in project costs while meeting key milestones.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Performed data cleaning and data preparation to support high-quality data and catch errors before processing.
- Conducted quality checks on data sources to check for inconsistencies and perform data cleaning activities.
District Manager
SOCCER PRO, INC.
01.2011 - 12.2012
- Oversaw 7 store directors and indirectly 45+ sales and operations staff, across multiple locations, directing sales and operations.
- Revitalized operations and realigned plans to better capture new opportunities and take advantage of changes in customer habits.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
Education
MBA -
California State University - East Bay
Hayward, CABachelor of Science - Business Administration
California State University - East Bay
Hayward, CASkills
Project planning and development
Advanced problem solving
Business process re-engineering
Data formatting
Enterprise application integration
Data validation
Project Management
Process Mapping
Workflow Analysis
Business Development
Operations analysis
Web-based reporting tools
Certification
Certified in Digital Marketing, Digital Marketer - Austin Texas
Timeline
Director of Operations
SOCCER PRO, INC.
01.2019 - Current
Sr Operations Manager
SOCCER PRO, INC.
01.2013 - 12.2018
District Manager
SOCCER PRO, INC.
01.2011 - 12.2012
Management Consultant
ROTHWELL STONE LLC
01.2010 - Current
Bachelor of Science - Business Administration
California State University - East Bay
MBA -
California State University - East Bay