Petelore Duclona
Student
SALT LAKE CITY,Utah
Summary
I am a hardworking, passionate and reliable job seeker with strong ethic. Worked in diverse industries and environments so far. Always ready to take up the next challenge and bring value to your business.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Member Service Representative
Mountain America Credit Union
SALT LAKE CITY, Utah
08.2022 - Current
- Provides quality service by assessing, advising, and assisting credit union membership.
- Recognizes member needs and cross-sells products and services as needs arise through consultation approach.
- Accurately and efficiently processes transactions in accordance with established policies and procedures.
- Responded to customer calls and emails to answer questions about products and services
Packing Associate
Stone Ground Bakery
SALT LAKE CITY, UT
04.2022 - 05.2022
- Used coordination and planning skills to achieve results according to schedule.
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools.
Customer Service Representative
Teleperformance
Salt Lake City, Utah
02.2021 - 09.2021
- Work independently with little supervision and work remotely in a virtual team environment.
- Communicate effectively with customers in an inbound metrics-driven call center environment.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Navigate multiple technologies while staying engaged with customers.
- Updated account information to maintain customer records.
Shift Supervisor
Burger King
Salt Lake City, Utah
11.2018 - 02.2021
- Supervised up to 12 team members.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Regulated pricing, inventory count and supply during shift hours.
- Identified team weak points and implemented corrective actions to resolve concerns.
Education
Associate of Science -
Salt Lake Community College
Salt Lake City, UT 01.2020 - Current
High School Diploma -
West High School
Salt Lake City, UT 08.2018 - 06.2019
Skills
Leadership and Teamwork
Problem-solving
Fast-Paced worker/ Multitask
Tech savvyCritical thinking/ Organize
Money handling abilities
Key holder experience
Staff education and training
Certification
Food Handler permit
Timeline
Member Service Representative
Mountain America Credit Union
08.2022 - Current
Packing Associate
Stone Ground Bakery
04.2022 - 05.2022
Customer Service Representative
Teleperformance
02.2021 - 09.2021
Associate of Science -
Salt Lake Community College
01.2020 - Current
Food Handler permit
11-2018
Shift Supervisor
Burger King
11.2018 - 02.2021
High School Diploma -
West High School
08.2018 - 06.2019