Collin Palmer
Ionia,MI
Summary
Driven college student with a sports background eager to take on any challenge and or task given to me. Excel in communication and work in team settings.
Overview
5
5
years of professional experience
Work History
Member Service Representative
Michigan One Community Credit Union
05.2022 - Current
- Answered calls, responded to emails, and spoke with Credit Union Members face-to-face
- Handled customer complaints with empathy and composure
- Daily tasks included: handling transactions, processing deposits, withdrawals, money transfers and loan payments
- Processed 20 + customer transactions per hour
- Assisted customers open checking and saving accounts
- Issued checks for clients including cashier's checks and money orders
Volunteer Assistant Coach
Ionia Travel Baseball
01.2020 - 09.2023
- Advised head coach on discipline, performance, and other decision-making areas.
- Mentored 13 year old athletes on sportsmanship, leadership skills, and maintaining a strong work ethic both on and off the field.
- Developed strong relationship with players to assist in reaching goals, build trust and rapport.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
Member
MSU Future Leaders in Sports and Entertainment
01.2022 - 01.2023
- Club Member
Volunteer Student Manager
Michigan State Baseball
01.2021 - 01.2022
- Assisted coaches and players with various drills daily
- Helped with set up and tear down of practice daily
- Coached teamwork, work ethic, respect, and many other values amongst the team
Education
Bachelor of Science - Advertising Management
Michigan State University
East Lansing, MI05-2025
Minor - Business
Michigan State University
East Lansing, MI05-2025
Skills
- Customer Service
- Teamwork
- Leadership
- Coachable
- Handling conflict
- Banking knowledge
- Account Management
- Issue Resolution
- Escalation Handling
References
- Corey Haskins, Manager, Michigan One CCU, (616) 902-9126, chaskins@m1ccu.org
- Jason Lundstrom, Mentor, Ionia Public Schools, (616) 450-0367, jlundstrom@ioniapublicschools.org
Timeline
Member Service Representative
Michigan One Community Credit Union
05.2022 - Current
Member
MSU Future Leaders in Sports and Entertainment
01.2022 - 01.2023
Volunteer Student Manager
Michigan State Baseball
01.2021 - 01.2022
Volunteer Assistant Coach
Ionia Travel Baseball
01.2020 - 09.2023
Bachelor of Science - Advertising Management
Michigan State University
Minor - Business
Michigan State University
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