Peter Ah Jay
Auckland
Summary
A highly professional aviation service provider prepared to bring strong customer service acumen and safety compliance expertise to role. Known for fostering teamwork and delivering reliable service in dynamic environments. Skilled in conflict resolution and emergency response, consistently ensuring passenger satisfaction and safety.
Overview
23
23
years of professional experience
Work History
Flight Attendant
Jetconnect Ltd
Auckland International Airport
01.2003 - Current
- Flight Attendant
- Customer Service Manager (OBM)
- Delivered exceptional customer service, ensuring passenger comfort and safety during flights.
- Coordinated in-flight services, including meal distribution and beverage management, enhancing passenger experience.
- Trained new staff on safety protocols and customer service standards, fostering a culture of excellence.
- Resolved passenger concerns efficiently, utilizing conflict resolution skills to maintain positive flight atmosphere.
- Implemented improved processes for cabin preparation, increasing operational efficiency before departures.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Temp Position (During COVID)
Electoral Commission
Henderson, Auckland
10.2020 - 11.2020
- Voters Vote Assistance
- Customer Service
- Analytical Sorting
Skills
- Clear communication skills
- Skilled in resolving conflicts
- In-flight meal preparation
- Proficient in high-pressure environments
- Strong verbal and written communication
- Innovative solution development
- Demonstrated resilience
- Effective time management
- Collaborative mindset
- Empathetic communication
- Process-oriented work approach
- Empathy in customer service interactions
Accomplishments
- Responsible Service Of Alcohol Certificate
- Aviation First Aid Certificate
- Certificate of Training Boeing 737/767
- Certificate of Training Boeing 747 – 200/300 Series
- Certificate of Training Boeing 747
- Certificate of Training Airbus A330
- Certificate of Training Airbus A380
- Certificate Of Training Boeing 787
- Finnair Multi Endorsement (2025)
- PADI Rescue Diver
- PADI Dive Master
- Photographer
Timeline
Temp Position (During COVID)
Electoral Commission
10.2020 - 11.2020
Flight Attendant
Jetconnect Ltd
01.2003 - Current
INTERESTS
Photography, Scuba Diving, Electronics