PETER AMPONSAH
Las Vegas,NV
Summary
Licensed Security Officer with strong memory and awareness of surroundings, adept at responding to emergencies and providing crisis intervention. Proven skills in communication and teamwork enhance ability to manage threats and maintain order effectively.
Overview
4
4
years of professional experience
Work History
Security Officer
SKYPOWER SECURITY
LAS VEGAS, NEVADA
08.2024 - Current
- Secured premises for high-profile retail brands including Tj Maxx, Zara, Ferragamo, Body & Bath Works, Warehouses, and Tumi LLC.
- Monitored and maintained safety protocols for retail and warehouse environments, ensuring the security of assets for brands like Tj Maxx, Zara, and Ferragamo.
- Protected retail and warehouse locations for companies such as Tj Maxx and Zara, ensuring a safe environment for customers and staff.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Checked for safety hazards and took corrective action when necessary.
- Assisted with crowd control during large events held at the facility.
- Confirmed visitor identification prior to granting entry into the building.
Customer Service Representative
GHANA REVENUE AUTHORITY
ACCRA, GHANA
11.2022 - 02.2024
- Resolved diverse client issues in compliance with Ghana Revenue Authority regulations.
- Addressed various client concerns while adhering to Ghana Revenue Authority standards.
- Handled a range of client inquiries, ensuring alignment with Ghana Revenue Authority guidelines.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Implemented innovative methods for streamlining the customer service process.
- Conducted regular follow-up calls with customers after resolving their issues.
- Identified opportunities for upselling additional products or services based on customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
TRAINING ASSISTANT
ASUSTEM ROBOTICS
ACCRA, GHANA
05.2021 - 08.2021
- Conducted engaging teaching sessions to enhance learner understanding and skill development.
- Facilitated educational workshops, fostering an interactive and supportive learning environment.
- Delivered effective training programs, contributing to improved participant performance and knowledge retention.
Education
SECURITY GUARD
NEVADA PRIVATE INVESTIGATORS LICENSING BOARD
Las Vegas, NV05-2025
Bachelor of Science - Business Administration
UNIVERSITY OF GHANA
GHANA10-2022
Skills
- Surveillance monitoring
- Emergency response
- Access control
- Incident reporting
- Risk assessment
- Conflict resolution
- Team collaboration
- Communication skills
Languages
English
Professional
Timeline
Security Officer
SKYPOWER SECURITY
08.2024 - Current
Customer Service Representative
GHANA REVENUE AUTHORITY
11.2022 - 02.2024
TRAINING ASSISTANT
ASUSTEM ROBOTICS
05.2021 - 08.2021
SECURITY GUARD
NEVADA PRIVATE INVESTIGATORS LICENSING BOARD
Bachelor of Science - Business Administration
UNIVERSITY OF GHANA
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