Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing mechanical and in-vitro diagnostic support to healthcare professional customers and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Proven ability to work and build cohesive teams providing the best customer service possible.
Adhering to company/job metrics and expectations.
Many years of providing professional services in different facets of healthcare
Attended many instrument schools, CEU's and company/hospital required courses.
Service in-vitro, diagnostic laboratory instruments. Perform service on Siemens Dimension EXL, EXL with RMS and Vista chemistry analyzers. Service CA 600 series coagulation analyzer and RP 500 blood gas instruments. This includes PM's and software updates.
Maintain and create a professional relationship with laboratory staff, managers and directors.
Answer customer telephone calls promptly to avoid on-hold wait times.
Helped streamline repair processes and update procedures for support action consistency.
Researched and identified solutions to technical problems.
Utilizing expertise in performance of clinical laboratory testing in chemistry, hematology, urinalysis, coagulation and microbiology.
Performed quality control on a daily basis as well as competency testing and survey material at requires intervals.
Kept laboratory in compliance with applicable guidelines and laws.
Processed patient specimens according to priority and documented results.
Followed safety protocols to maintain safe and secure laboratory environment
Performed routine maintenance and calibration of laboratory equipment to produce accurate results.
Recorded and maintained accurate data to facilitate tracking of results.
Performed comprehensive analysis of patient samples and generated detailed reports to inform medical staff of results.
Prepared reagents and solutions, making readily available during testing for convenience.
Trained and supervised new laboratory staff to improve skills in laboratory procedures.
Evaluated and interpreted laboratory results to determine diagnoses.
Directed oversight of medical center lab, 2 remote critical access hospital labs and a small reference lab.
Coordinated quality control policies and practices.
Developed and administered yearly budget totaling 30 million dollars for clinical laboratory systems laboratory.
Directed team performance, managed schedules and optimized workflow to maximize productivity.
Kept laboratory in line with facility and regulatory compliance requirements.
Coordinated laboratory work with outside departments and facilities to keep specimens and results moving forward.
Conferred with physicians, scientists, engineers and regulators to plan or review projects or offer technical assistance.
Worked well in a team setting, providing support and guidance.
Utilizing expertise in performance of clinical laboratory testing in chemistry, hematology, urinalysis, coagulation and microbiology.
Performed quality control on a daily basis as well as competency testing and survey material at requires intervals.
Kept laboratory in compliance with applicable guidelines and laws.
Processed patient specimens according to priority and documented results.
Followed safety protocols to maintain safe and secure laboratory environment
Performed routine maintenance and calibration of laboratory equipment to produce accurate results.
Recorded and maintained accurate data to facilitate tracking of results.
Performed comprehensive analysis of patient samples and generated detailed reports to inform medical staff of results.
Prepared reagents and solutions, making readily available during testing for convenience.
Trained and supervised new laboratory staff to improve skills in laboratory procedures.
Evaluated and interpreted laboratory results to determine diagnoses.
Ability to understand complex concepts
Work in stressful environments
Provide excellent, professional customer service
Ability to communicate effectively and professionally with technical staff, managers, directors and physicians
Definitely believe in working with and being an integral part of a team
Excellent driving skills
Florida licensed Clinical laboratory Technologist.
Florida licensed Medical Laboratory Technician.
NYS DOH certificate as a qualified Medical Technologist.
40 plus years as a professional guitar player, singer and skilled on bass and keyboards.
Songwriter