Peter Austin
Logan,UT
Summary
I've been working at Conservice for over 5 years with experience in PayOps, Treasury, teams that are involved with the Synergy product, and Training. Self-driven, diplomatic, and personable, focused on the professional development of myself and those I lead.
Overview
8
8
years of professional experience
Work History
Utility Services Training Team Lead
Conservice Utility Management & Billing
09.2022 - Current
- Managed the development, implementation, and performance of training programs across multiple departments
- Cultivated strong partnerships between Operations and Training for a better onboarding experience
- Developed reporting methods to identify learning gaps and improve programs
- Mentored new and existing trainers to build upon their leadership skills and growth
Training Assistant Team Lead
Conservice Utility Management & Billing
09.2021 - 09.2022
- Developed process improvements and offered actionable solutions to correct recurring issues
- Mentored new trainers to help them feel confident and empowered in their positions
- Ran team meetings and implemented changes in the training program
Trainer
Conservice Utility Management & Billing
02.2021 - 09.2021
- Trained almost one hundred new hires in six months
- Developed and updated trainings/reference material to keep up with the evolving department
Night Payments Team Member
Conservice Utility Management & Billing
04.2018 - 01.2021
- Paid utility bills efficiently
- Trained new team members that joined the team
- Temporarily Assistant Team Lead while current ATL was on maternity leave
Team Leader/Car Detailer
Shammy Shack
06.2015 - 08.2017
- Oversaw the efficiency of the detail teams as Team Lead.
- Involved with maintenance, car detailing, customer service and charity events.
Education
Bachelor of Science - International Business
Utah State University
Logan, UTHigh School Diploma -
Stansbury High School
Stansbury Park, UT05.2016
Skills
- Team Leading experience
- Training and Development
- Client Needs Assessment
- Manager Coaching and Training
- Ability to find answers to problems that arise
- Experience in computer software and hardware
- Good Judgment
Accomplishments
I am an Eagle Scout, and have earned every merit badge the BSA had to offer while I was a scout.
Timeline
Utility Services Training Team Lead
Conservice Utility Management & Billing
09.2022 - Current
Training Assistant Team Lead
Conservice Utility Management & Billing
09.2021 - 09.2022
Trainer
Conservice Utility Management & Billing
02.2021 - 09.2021
Night Payments Team Member
Conservice Utility Management & Billing
04.2018 - 01.2021
Team Leader/Car Detailer
Shammy Shack
06.2015 - 08.2017
Bachelor of Science - International Business
Utah State University
High School Diploma -
Stansbury High School
Similar Profiles
Katrina DunlapKatrina Dunlap
New Accounts - Assistant Team Lead at Conservice Utility Management & BillingNew Accounts - Assistant Team Lead at Conservice Utility Management & Billing
Garrett AndrewsGarrett Andrews
E-Bill Specialist at Conservice Utility Management & BillingE-Bill Specialist at Conservice Utility Management & Billing
Andrew AustinAndrew Austin
Exposure Manager at Conservice Utility Management & BillingExposure Manager at Conservice Utility Management & Billing
Desseray AltamiraDesseray Altamira
Property Manager at Conservice Utility Management & BillingProperty Manager at Conservice Utility Management & Billing
Kellan CantwellKellan Cantwell
Fresh Foods Clerk/Deli at Winco FoodsFresh Foods Clerk/Deli at Winco Foods