PETER BARTHELEMY
West Haverstraw
Overview
13
13
years of professional experience
1
1
Certification
Work History
PC ANALYST
New York Unified Court System
06.2024 - Current
- Answer incoming technical support phone calls and emails. Accurately document solutions in the knowledge base.
- Collaborated with judges, attorneys, and court personnel to troubleshoot technical issues.
- Installed, configured, and supported courtroom software applications and hardware devices. Including network connectivity, audiovisual equipment, network printers and network video conferencing systems.
- Provided end-user support for Microsoft Office 365 application suite.
- Reset user accounts in Active Roles.
- Provided end-user support remotely via SCCM
IT Support Specialist
Queens District Attorney's Office
09.2022 - 06.2024
- Responded to all Executive Staff IT Service Requests and inquiries via telephone calls, emails, Service Desk Portals
Identifying, researching and resolving technical problems with computer hardware, software and peripheral devices. - Provide technical support for network infrastructure, including routers, switches and wireless devices.
- Created user accounts and assigned permissions in Active Directory (AD).
- Loaded software, granted permissions, and configured hardware and set up (MFA) for new Executive employees as part of onboarding process
- Resolved technical issues related to Office 365 applications promptly, maintaining high levels of user satisfaction.
- Conducted regular maintenance checks on routers, switches, and other essential networking equipment to ensure optimal performance.
- Provision, troubleshooted, and replaced and assigned IP Cisco desk phones to users. Created new phones lines and Transfer phone extension reset VM pins in Cisco Unified CM Administration (CUCM).
- Ensure all COPE devices are in compliance verified clearpass, crowdstrike ,comodo Client - Security installed.
- Conducted regular audits of software licenses to ensure compliance and push software's to end users PC's using Microsoft System Center Configuration Manager (MSCCM)
- Configure and maintain network printers. Push Templates, upgrade firmware and HP Secure Print and assign IP using HP webjet admin.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Provided end-user support for Microsoft Office 365 application suite.
Lowe's Hybrid Remote Technician Contractor
CompuCom Systems
11.2019 - 08.2022
- Answer incoming technical support phone calls and emails in a high-volume environment. Accurately document solutions in the knowledge base.
- Troubleshoot repair and deploy hardware, network, component on the network including Computer devices, firewall, router, and switches, POS.
- Manage DHCP tool. VOIP phone systems , Lexmark printers, CCTV cameras.
- Solved issues presenting with physical connectivity issues, Weak Wi-Fi signal, VLAN and VPN problems. Perform routine ping sweeps, run wifi analyzer manage printers ink levels and hardware issues.
- Manage multiple server rooms with oversight of the network operations team .Upgraded server racks and switches. Provide Server and switch installation and removals. Manage Temperature Control and Access Control.
- Maintained and troubleshooted Conference room audio visual equipment including display devices, projectors, televisions, camera systems, video teleconferencing systems (VTC), microphones and speakers and smart.
Repair Technician
CPR Cell Phone Repair
01.2015 - 10.2019
- Perform routine inspection, testing, and repair of smart phones and other mobile devices tablets, laptops.
- Installed motherboards, processors, RAM and graphics cards Set up, tested, and configured networks, desktops, laptops, and printers
- Repaired MacBook, iPhones, Ipads Mac specialist Apple Repair Tech.
Sales Associate / Fix-it Repair Supervisor
RadioShack
05.2012 - 01.2015
- Ensure high levels of customer satisfaction by being knowledgeable on all products offered and teaming up with co-workers to provide excellent customer service
- Share expertise of products and trends to fit customers' needs
- Repair Cell Phones
Education
Bachelor of Science - Cyber Security
Western Governors University
01.2021
Computer And Network Support Technician (CNST -
Lincoln Technical Institute
06.2018
High School Diploma -
North Rockland High School
01.2013
Skills
- Microsoft Office 365 application Powerpoint, Excel, OneDrive
- Cisco Unified CM Administration, Cisco Unity Connection Administration (CUCM)
- Network hardware: Routers, switches, firewalls
- Network protocols: LAN, WAN, VPN
- Aruba central
- Comodo xcitium (EDR)
- Networking fundamentals: TCP/IP, DNS, DHCP
- Service now, Zendesk,ivanti,Filemaker
Certification
CompTIA Security+ ce
CNST Computer And Network Support Technician
Timeline
PC ANALYST
New York Unified Court System
06.2024 - Current
IT Support Specialist
Queens District Attorney's Office
09.2022 - 06.2024
Lowe's Hybrid Remote Technician Contractor
CompuCom Systems
11.2019 - 08.2022
Repair Technician
CPR Cell Phone Repair
01.2015 - 10.2019
Sales Associate / Fix-it Repair Supervisor
RadioShack
05.2012 - 01.2015
Computer And Network Support Technician (CNST -
Lincoln Technical Institute
High School Diploma -
North Rockland High School
Bachelor of Science - Cyber Security
Western Governors University
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