Peter Bunge

Senior Operations Manager

ANGI Homeservices

Denver, CO

11.2001 - 01.2024

Formed and sustained strategic relationships with clients.
Monitored progress by establishing plans, budgets and measuring results.
Analyzed data to identify trends in production output, customer satisfaction levels and labor costs.
Designed and implemented hiring and training practices for personnel.
Implemented successful business strategies to increase revenue and target new markets.
Managed personnel including recruitment, training, scheduling, performance reviews and disciplinary actions.
Maintained regular engagement with key client contacts while influencing key stakeholders.
Organized regular meetings with department heads to review ongoing projects and discuss new initiatives.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Collaborated with cross-functional teams to develop process improvements that increased productivity.
Mitigated business risks by working closely with staff members and assessing performance.
Developed comprehensive plans for emergency situations such as natural disasters or power outages.
Developed and implemented operational strategies to improve efficiency and reduce costs.
Designed and analyzed internal reporting systems and procedures for company.
Reviewed financial statements regularly to ensure budget targets are met.
Drafted budgets, kept financial reports and presented results to supervisors.
Implemented cost reduction measures without compromising quality standards.
Supervised, assisted and coached other operations managers.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Created effective business plans to focus strategic decisions on long-term objectives.
Negotiated contracts with vendors for materials or services needed by the organization.
Created reports on key performance indicators to track progress against objectives.
Ensured compliance with safety regulations and company policies and procedures.
Maintained up-to-date knowledge of industry trends and best practices related to operations management.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Resolved conflicts between employees in a timely manner.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Monitored daily operations, identified areas for improvement, and created solutions to optimize workflow.
Established short- and long-term company goals, policies and procedures, monitoring progress and results.
Provided strategic recommendations to supervisors regarding new or modified company practices.
Motivated team members and devised strategies to improve workflow.
Assigned tasks to staff members based on their skill sets and availability.
Conducted regular audits of systems and processes to detect any potential issues or risks.
Advised senior leadership on potential changes or modifications needed for current processes and procedures.
Recognized by management for providing exceptional customer service.
Planned and completed group projects, working smoothly with others.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Understood and followed oral and written directions.
Assisted with customer requests and answered questions to improve satisfaction.
Exceeded customer satisfaction by finding creative solutions to problems.
Collaborated with others to discuss new opportunities.
Worked with cross-functional teams to achieve goals.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Leveraged [Software] skills to input and compile data gathered from various sources.
Displayed strong telephone etiquette, effectively handling difficult calls.
Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
Maintained updated knowledge through continuing education and advanced training.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Prioritized and organized tasks to efficiently accomplish service goals.
Delivered products to customer locations on time.

Summary

Overview

Work History

Senior Operations Manager

Lead Pianist

Education

Bachelor of Arts - Piano Performance

Skills

Affiliations

Languages

References

Timeline

Lead Pianist

Senior Operations Manager

Bachelor of Arts - Piano Performance

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