Summary
Overview
Work History
Education
Skills
Certification
Projects
Timeline
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Reginald Anderson

Suffern,NY

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Account Manager/Tech Support

ANGI Homeservices
08.2023 - 03.2024
  • Created user accounts and assigned permissions.
  • Diagnosed and troubleshot hardware, software, and network issues.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.
  • Effectively managed high volume of over 200 daily calls, providing technical assistance and sales support to clients, demonstrating strong multitasking and customer service skills
  • Responded promptly to incoming sales leads and requests for technical support.
  • Monitored and analyzed customer feedback to identify opportunities for improvement.

Sales Associate

Honda
09.2017 - 08.2023
  • Solved customer challenges by offering relevant products and services.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Engaged with customers to build rapport and loyalty.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Education

Bachelor of Science - Criminal Justice

Mercy College
Dobbs Ferry, NY
06.2025

Associate of Science - Criminal Justice

Rockland Community College
Suffern, NY
05.2016

Skills

  • Intrusion Detection
  • Vulnerability Assessment
  • Incident Response Management
  • Patch management
  • Compliance Monitoring
  • Data Security
  • Risk Mitigation
  • Critical Thinking Skills

Certification

  • Comptia Security+ (Issued April 2024 - Expires April 2027)

Projects

SIEM Lab Creation - Designed and implemented a Security Information and Event Management (SIEM) lab environment to simulate real-world security monitoring and incident detection scenarios. The lab served as a practical platform for testing, learning, and enhancing skills in security operations and event correlation. Implemented VMware virtualization technology to efficiently deploy and manage virtual machines, optimizing resource utilization within the SIEM lab environment.


macOS-Linux Virtualization Setup- Configured and deployed a Linux virtual machine on a macOS environment using VMware Fusion, enabling the seamless integration and operation of Linux-based systems on a MacBook. Utilized distributions such as Ubuntu or CentOS within the VMware environment to simulate real-world scenarios, gaining hands-on experience in Linux system administration and configuration.


Vulnerability Assessment and Patch Management Implementation- Led a comprehensive vulnerability assessment and patch management project aimed at enhancing the security posture of organizational systems. Utilized industry-standard tools such as Nessus or OpenVAS to identify vulnerabilities across networks, servers, and endpoints, followed by the implementation of patching strategies to remediate identified security flaws.

Timeline

Account Manager/Tech Support

ANGI Homeservices
08.2023 - 03.2024

Sales Associate

Honda
09.2017 - 08.2023

Bachelor of Science - Criminal Justice

Mercy College

Associate of Science - Criminal Justice

Rockland Community College
  • Comptia Security+ (Issued April 2024 - Expires April 2027)
Reginald Anderson