Peter Clark
Norwich
Summary
Professional in technology support with strong focus on team collaboration and achieving results. Skilled in troubleshooting, customer service, and adapting to changing needs. Reliable in delivering high-quality assistance and technical solutions. Known for problem-solving abilities and effective communication within teams.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Tech 2
Retail Business Services (Stop and Shop Supermarkets)
01.2015 - Current
- Tech 2 lead, responsible for 50 stores during normal business hours overseeing 4-8 technicians
- When on-call responsible for covering 100 store worth of technology
- I cover all the technology in the stores, including all front-end computer equipment, routers, switches, firewalls, scanner scales, and phones
- Instructor on Service Now training for Stop and Shop and Hannaford (Ticket system)
- Perform remote support to technicians daily in Stop and Shop and Hannaford brand
- Conducted training classes for the field on Lexmark ms610 and ms711, ms621, ms725 printers, network setup, and phone support (Vertical phones).
- Actively contributed ideas during strategy sessions that resulted in increased member engagement.
Technical Specialist (Tech 1)
Stop and Shop
01.2010 - 01.2015
- Maintain stores computer and network equipment
- Help cover lead roles managing the area over 24 technicians when on call
- Maintain an inventory of over 400 parts in vehicle
- Maintain Lexmark printers, t614, t632, t644, t654, ms610, ms711, ms725
- Maintain IBM ACE systems
- Run service calls and fix and repair computers, self-scans, scales, networks.
- Trained junior technicians on industry best practices and company-specific procedures, fostering a culture of continuous learning and professional growth.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
- Completed troubleshooting and diagnostics on company resources.
- Managed multiple high-priority projects simultaneously, consistently meeting deadlines while maintaining attention to detail.
IMAC Field Specialist
Fujitsu
01.2006 - 01.2010
- Manager of several remodels with Stop and Shop Supermarket for all computer related equipment in the CT, RI, NY and MA areas
- Performed computer room moves within Stop and Shop moving over 400 CAT 5 cables a night
- Attended construction meetings and managed technology for Fujitsu
- Completed the work in a timely fashion along with Stop and Shop construction and other vendors
- Extensive knowledge on ISS400, IBM ACE and AIS systems within Stop and Shop
- Installed and worked on IBM and USCAN self-scan lanes for Stop and Shop for several years.
- Fostered positive working relationships with clients through proactive communication and problem-solving initiatives.
- Reduced equipment downtime with regular maintenance and troubleshooting efforts.
Customer Service Field Engineer
Fujitsu Transaction Solutions
01.2001 - 01.2006
- Repair and maintain Point of Sale (POS) computer equipment in a grocery and retail environment
- Equipment vendors include Fujitsu, IBM and NCR models
- Drive as needed throughout a defined area to repair equipment at various customer sites
- Team lead managing 6 people on Giant Landover ISS400 registers
- Converted several stores to Fujitsu computer equipment
- Converted several Stop and Shop computer rooms to new computer racks
- This move required moving 400 CAT 5 cables in 1 night and having them up and running 100% the next morning.
Education
Computer Hardware/ Networking -
Porter And Chester
Wethersfield, CT12.2001
Skills
- Microsoft Windows 10
- Windows 11
- Service Now
- Microsoft Edge
- Iss400
- AIS
- Net support
- 4690 systems
Certification
- A+ certified
- NCR R5
- NCR R6 self-checkout
Hobbies and Interests
- Deputy Chief at Laurel Hill VOL. Fire Dept Norwich, CT
- Fire Service Instructor
References
- Jack Howland, Fujitsu Tech Support (Retired), 203-415-1346
- Suzette Phillips, Analyst System RBS, 781-964-3107
Timeline
Tech 2
Retail Business Services (Stop and Shop Supermarkets)
01.2015 - Current
Technical Specialist (Tech 1)
Stop and Shop
01.2010 - 01.2015
IMAC Field Specialist
Fujitsu
01.2006 - 01.2010
Customer Service Field Engineer
Fujitsu Transaction Solutions
01.2001 - 01.2006
- A+ certified
- NCR R5
- NCR R6 self-checkout
Computer Hardware/ Networking -
Porter And Chester
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