Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Peter Davis

Tucson,AZ

Summary

Customer service professional with proven track record of delivering high-quality support and fostering positive customer relationships. Skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Strong focus on team collaboration, adaptability to changing needs, and achieving impactful results. Known for reliability and results-driven approach.

Overview

8
8
years of professional experience

Work History

Senior Customer Service Representative

Afni, Inc
12.2019 - 05.2025
  • Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
  • Established strong rapport with customers, fostering long-term relationships and repeat business.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
  • Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
  • Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
  • Processed, scheduled and executed customer orders for new and established customers.
  • Addressed escalated issues with diplomacy and tact while finding resolutions that satisfied both the client''s concerns and company interests.
  • Escalated issues to proper supervisors when standard processes were not effective.

Customer Service Associate

Amazon.com
04.2019 - 11.2019
  • Averaged 85-90% RAP for Retail and Prime Wardrobe
  • Averaged 85-90% PRR for Retail and Prime Wardrobe
  • Verified Security for customer accounts per call
  • Assisted customer with handling of needs.
  • Took Chat, Email, and Phone contacts
  • WFH Setting, Self training mods, and equipment set by Amazon.com

Production Worker

Integrity Staffing Solutions
11.2017 - 02.2019
  • Integrity Staffing Solutions as subcontracted to Target.com Distribution.
  • Departments I was involved in during my time: Outbound, Prep, Stock Select
  • ALL DEPARTMENTS: RF Scanner with proper training on use of hardware and software, for each department
  • Outbound: Starting orders, packaging orders in volume for distribution to customer while meeting production numbers for the department
  • Prep: receiving break-packs, down stacking, preparing items for distribution from Tucson, while meeting production numbers for the department
  • Stock Select: Picking orders in volume, printing packaging labels, replenishing items when needed, while meeting and exceeding production numbers for the department

Education

Diploma -

Platt College, San Diego Inc
San Diego, California
05.2002

Skills

  • Microsoft Office
  • Customer support
  • Complaint resolution
  • Payment processing
  • Quality assurance
  • Service recommendations
  • Call center experience
  • De-escalation techniques

Languages

English
Fluent

Timeline

Senior Customer Service Representative

Afni, Inc
12.2019 - 05.2025

Customer Service Associate

Amazon.com
04.2019 - 11.2019

Production Worker

Integrity Staffing Solutions
11.2017 - 02.2019

Diploma -

Platt College, San Diego Inc

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Peter Davis