PETER DECARO

Corporate Leadership Certified (CLC) business operations consultant excelling in project optimization, custom solutions, and aligning revenue-driven project goals.

• Led sales overhaul, boosting revenue by $200M. Redesigned outsourcing, cutting turnaround time 20%, elevating client adoption 30%.
• Executed Fortune 100 mentorship strategy, elevating conversion rates, boosting outsourcing efficiency, and fostering a 200% surge in customer loyalty.
• Strategically employed lean Six Sigma and financial planning, reshaping schedules to drive a 40% surge in productivity and reduce customer churn by 30%.
• Chosen recipient of the 2023 Continuous Improvement Professional award, honored by the MSI Membership Committee and Board of Trustees.

Managed $150M fulfillment budget, led successful ERP/NetSuite workflow, and oversaw multi-site operations for consistent sales goal achievement.

• Delivered a $125M revenue increase through enhanced customer success, business development, and improved market share across sales, marketing, and service operations.
• Reduced client onboarding by 50% in 120 days via ERP/CRM integration, driving product adoption, efficiency, and profitability gains.
• Transformed customer support: 82% faster fulfillment, 40% higher employee engagement, and 28% increased cross-sell rates in 90 days.
• Overhauled global sales via proactive revenue operations automation, slashing 2500+ hours in support and administrative time.
• Implemented a $2M NetSuite/HubSpot ERP project, automating sales, marketing, accounting workflows, and overseeing system architecture integration.
• Boosted training efficiency, reducing fulfillment time from 28 to 3 days within four months through proactive workflow integration.

Elevated operational efficiency for a $12M SaaS product in a 1000-seat 24/7 call center. Integrated CRM, telephony, and BI tools, refining processes and enhancing upsell consistency.

• Delivered 37% profit growth with a 1000-agent SaaS B2C team, saving $250K in eight months.
• Improved SLA by 27% in 34 days, boosting SaaS renewal rates by 33% in 30 days.
• Secured 150% adoption, improved NPS/CSAT by 22%, and increased renewal rates by 31%.

Managed back-office operations for seven law firms, overseeing $50M revenue and leading 142 employees, including twelve direct reports.

• Oversaw $40M customer success, boosting advocacy, sales, and quality standards.
• Influenced $4.5M revenue growth with innovative CRM and retention strategies.
• Launched modern training, cutting contact center SLA by 50%, enhancing user adoption by 32%.

Oversaw $52M revenue, formed US/offshore BPO teams for SaaS products, securing client satisfaction and 22% efficiency boost.

• Propelled 40% quarterly growth, improving retail renewals by 33% via Salesforce integration.
• Transformed US account management, achieving 44% higher upsell rates and 25% faster ad launches.
• Revamped sales, achieving 40% revenue boost and 30% client satisfaction, yielding $35M growth.