Peter Elwell
Olmsted Falls,OH
Summary
Detail-oriented Librarian with expertise in information management and research support. Supported patrons with complex research needs and maintained diverse reference collections. Collaborated effectively with teams to adapt to evolving demands, ensuring access to quality resources and services. Skilled in information retrieval and digital library systems, prioritizing user satisfaction.
Overview
36
36
years of professional experience
Work History
Contact Representative
Department of Defense, Defense Finance and Accounting Services (DFAS)
Bratenahl, OH
05.2026 - Current
- Responds to inbound phone calls from customers with inquiries and requests while providing a customer experience that offers consistent and accurate information in a timely manner
- Navigates high-stress environment with high customer volume and sensitive content, ensuring accurate and timely responses related to entitlements and pay processes
- Provides responses to inquiries typically related to entitlements and discrepancies in information
- Utilizes automated systems and databases to efficiently search records and customer accounts, clarifying procedures and guidelines to provide accurate information
- Updates customers on actions taken regarding account statuses, addressing inaccuracies and discrepancies to enhance customer understanding
Subject Department Librarian, Social Sciences Department
Cleveland Public Library
Cleveland, OH
09.2023 - 05.2026
- Principal duties and responsibilities of the Library Assistant position
- Maintained and updated legal reference materials and research databases, ensuring accessibility for users and staff
- Facilitated legal research requests by gathering relevant information from various databases
- Led training sessions for users and staff, enhancing their research skills and resource utilization
Subject Department Library Assistant, Social Sciences Department
Cleveland Public Library
Cleveland, OH
11.2003 - 09.2023
- Research and reference work in a variety of subjects including Education, Psychology, Law, Philosophy, Religion, Sociology, and Sports
- Delivered outreach and programming services for Sports Research Center, enhancing community engagement with sports research
- Selected archival materials for acquisition from individuals and organizations to preserve and promote Cleveland’s sports history
- Conducted collection development for the department, including selecting relevant materials and removing outdated resources to ensure collection relevance
- Provided outreach and programming services related to the Sports Research Center
- Identified issues with bibliographic records and coordinate with the Catalog Department to make corrections or updates
- Attended seminars at various local institutions, including the Cleveland Law Library, Cleveland State University Law Library, and The Foundation Center, which relate to subjects relevant to the Social Sciences Department
Clerk I / Clerk II, Newspaper Room and Microform Center, General Reference Department
Cleveland Public Library
Cleveland, OH
06.1994 - 11.2003
- Assisted library patrons with research and reference searches to enhance user experience and access to information
- Assisted in managing microfilm collection, ensuring accurate organization and availability of materials
- Trained and supervised full- and part-time staff to maintain service standards and operational efficiency
- Maintained microfilm equipment
Part-time / Full-time Page, Shelf Division, Main Library
Cleveland Public Library
Cleveland, OH
09.1990 - 06.1994
- Conducted collection maintenance and executed various projects assigned by the Department Head or Page Supervisor
- Organized and shelved library materials to ensure efficient access for users
- Collaborated with staff to maintain accurate inventory of library collections
Education
Master of Library and Information Science (M.L.I.S.) - Library And Information Science
Kent State University
Kent, OH05-2020
Bachelor of Business Administration (B.B.A.) - Finance
Cleveland State University
Cleveland, OH08-2002
Skills
- Public service orientation
- Communication
- Teamwork and collaboration
- Problem-solving abilities and skills
- Supporting user research
- Reference expertise and research
- Customer service
- Library instruction
- Subject specialization
- Collection development
- Content management
- Community engagement
Timeline
Contact Representative
Department of Defense, Defense Finance and Accounting Services (DFAS)
05.2026 - Current
Subject Department Librarian, Social Sciences Department
Cleveland Public Library
09.2023 - 05.2026
Subject Department Library Assistant, Social Sciences Department
Cleveland Public Library
11.2003 - 09.2023
Clerk I / Clerk II, Newspaper Room and Microform Center, General Reference Department
Cleveland Public Library
06.1994 - 11.2003
Part-time / Full-time Page, Shelf Division, Main Library
Cleveland Public Library
09.1990 - 06.1994
Master of Library and Information Science (M.L.I.S.) - Library And Information Science
Kent State University
Bachelor of Business Administration (B.B.A.) - Finance
Cleveland State University