Peter Fancher
Columbus,OH
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service and technical support industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
16
16
years of professional experience
Work History
Food Delivery Driver
Brenz Pizza
12.2023 - Current
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Collaborated with restaurant staff to confirm order accuracy before delivery.
- Assisted in resolving customer complaints or concerns regarding late or missing deliveries.
- Communicated proactively with management about potential issues or delays in delivery times.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Customer Service Representative
OAKS Help Desk
02.2008 - 02.2009
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
- Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Education
Associate of Applied Science - Technical Communication
Columbus State
Columbus12.2007
Skills
- Conflict Mediation
- Critical Thinking
- Escalation management
- Relationship Building
- Decision-Making
- Hardworking and Responsible
- Excellent Communication
- Professional Demeanor
- Active Listening
- Adaptability and Flexibility
Timeline
Food Delivery Driver
Brenz Pizza
12.2023 - Current
Customer Service Representative
OAKS Help Desk
02.2008 - 02.2009
Associate of Applied Science - Technical Communication
Columbus State