Expert in software
Peter God
Phoenix,AZ
Summary
Highly dedicated and motivated individual with a strong work ethic and a passion. Skilled in building customer relationships and understanding customer needs. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Contact Center Agent
DISYS
2024.02 - Current
- Improved customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
- Maintained high call quality standards by adhering to company policies and procedures for each interaction.
Car Sales Professional
Camelback Infinity
2023.01 - 2024.02
- Boosted dealership sales by effectively presenting vehicle features and benefits to potential customers.
- Negotiated favorable deals for both the customer and dealership, maintaining a high level of satisfaction.
Leadership and Developments
Worldwide group- Amway
2019.04 - 2022.12
- Attended seminars, business expos and other events to develop and support small businesses.
- Improved organizational efficiency through the implementation of strategic leadership development programs.
- Established long-term relationships with clients by consistently delivering high-quality coaching services..
- Implemented creative problem-solving methodologies to help clients overcome obstacles and achieve desired outcomes.
sales and marketing
Amway- Worldwide Group
2019.04 - 2022.12
- Boosted sales revenue by developing and implementing targeted marketing strategies.
- Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Direct Support Professional Caregiver
ABRIO Family Services & Supports
2018.05 - 2021.11
- Enhanced client independence by providing personalized support and implementing individualized care plans.
- Ensured a safe and comfortable living environment for clients through regular housekeeping tasks and proactive maintenance reporting.
- Supported clients'' emotional well-being by building rapport, providing companionship, and actively listening to their concerns.
Education
High school diploma -
Apollo High School
Glendale, AZ05.2022
Skills
- Business Development
- Communications management
- Market Analysis
- Sales abilities
- Business Needs Analysis
- Problem-solving abilities
- Effective Communication
- Organizational Skills
- Motivation Techniques
- Leadership Development
- Self Motivation
- Continuous Improvement
- Analytical Thinking
- Multitasking Abilities
- Teamwork and Collaboration
- Complaint resolution
- Documentation And Reporting
- Follow-up skills
- Customer Relationship Management
- Calm disposition
- Inbound phone calls
- Call Center Customer Service
- Sales Development
- Sales Targeting
- Sales proficiency
- Medication Administration
- State regulations knowledge
- Medical Records Management
- Behavior redirection
- Medical office administration
- Behavioral Management
Accomplishments
- Collaborated with sales team to drive revenue growth, implementing data-driven marketing tactics.
- Analyzed campaign performance data to identify areas for improvement and optimize future efforts.
- Performed ongoing analysis to develop and advance future marketing strategies.
- Developed and implemented international sales strategies.
- Conducted thorough post-coaching evaluations to measure progress made during sessions while identifying areas requiring continued focus and improvement.
- Balanced multiple client engagements simultaneously while maintaining high-quality service delivery standards and consistently meeting project deadlines.
- Managed medications for clients, ensuring proper dosages were taken on schedule and any side effects were promptly reported to healthcare professionals.
- Assisted clients in achieving personal goals through tailored support in areas such as mobility training, communication skills development, and community integration activities.
- Demonstrated exceptional product knowledge, enabling tailored recommendations based on customer needs.
- Achieved consistent recognition for surpassing sales targets through dedication and commitment to excellence in client interactions.
Certification
- Mastermind Service to Sales Training, 2024
- Mastermind Pre-Owned Training, 2024
- Mastermind Fundamentals PMC Training, 2024
- Care Professionals, 2023
- Mastermind Reverse Selling Training, 2024
Software
Quote
The road to success and the road to failure are almost exactly the same.
Colin R. Davis
Timeline
Contact Center Agent
DISYS
2024.02 - Current
Car Sales Professional
Camelback Infinity
2023.01 - 2024.02
Leadership and Developments
Worldwide group- Amway
2019.04 - 2022.12
sales and marketing
Amway- Worldwide Group
2019.04 - 2022.12
Direct Support Professional Caregiver
ABRIO Family Services & Supports
2018.05 - 2021.11
High school diploma -
Apollo High School
- Mastermind Service to Sales Training, 2024
- Mastermind Pre-Owned Training, 2024
- Mastermind Fundamentals PMC Training, 2024
- Care Professionals, 2023
- Mastermind Reverse Selling Training, 2024
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