Peter Hickey
Long Island City,NY
Overview
17
17
years of professional experience
Work History
Director Business Owner
Hellocentre
07.2014 - 04.2019
- Led a team of 8 teachers to implement strategic initiatives in teaching English to Children ranging from 4 to 16 years.
- Developed and executed training programs for local schools improving staff English skills working to University of Cambridge curriculum performance and productivity.
- Analyzed market trends to offer one to one business English training strategy, driving revenue growth and customer engagement.
- Established key performance indicators to measure teachers project success and their operations contribution.
Account Manager
Xpert Technology
03.2011 - 06.2014
- Developed and maintained client relationships to enhance customer satisfaction and retention.
- Coordinated project timelines and deliverables to ensure alignment with client expectations.
- Analyzed market trends to identify growth opportunities and inform account strategies.
- Led cross-functional teams in executing account initiatives, improving service delivery efficiency.
- Developed Universal Power Supply (UPS) team to sell,install,and maintain the solution
Manager
Cyberstore
06.2010 - 02.2011
- Led cross-functional teams to enhance operational processes and improve service delivery.
- Developed and implemented strategic initiatives to drive revenue growth and market expansion.
- Oversaw daily operations, ensuring compliance with company policies and industry regulations.
- Analyzed market trends to inform product development
- Mentored junior staff, fostering skills development and promoting a collaborative work environment.
Manager
Clearvision
03.2008 - 03.2010
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
Technician Specialist
Ashkelon Communications
03.2006 - 02.2008
- Diagnosed and resolved technical issues for communication systems, enhancing system reliability.
- Conducted routine maintenance on equipment, ensuring operational efficiency and minimizing downtime.
- Collaborated with cross-functional teams to implement process improvements, boosting service delivery effectiveness.
- Trained junior technicians on troubleshooting techniques and best practices for equipment handling.
Computer Technician
Deans
03.2004 - 02.2006
- Diagnosed and repaired hardware and software issues for diverse computer systems.
- Provided technical support and training to staff on system usage and troubleshooting.
- Installed, configured, and maintained operating systems and application software.
- Managed inventory of computer parts and ensured timely procurement of supplies.
Manager
John Mc Cann TV
03.2002 - 03.2004
- Streamlined operational processes to enhance efficiency across departments.
- Led cross-functional teams to implement innovative technology solutions.
- Developed training programs to improve staff performance and retention.
- Analyzed market trends to inform strategic decision-making and product offerings.
- Accomplished multiple tasks within established timeframes.
Timeline
Director Business Owner
Hellocentre
07.2014 - 04.2019
Account Manager
Xpert Technology
03.2011 - 06.2014
Manager
Cyberstore
06.2010 - 02.2011
Manager
Clearvision
03.2008 - 03.2010
Technician Specialist
Ashkelon Communications
03.2006 - 02.2008
Computer Technician
Deans
03.2004 - 02.2006
Manager
John Mc Cann TV
03.2002 - 03.2004