Rotated positions between Front Desk, Guest Service, and Food & Beverage areas across 8 weeks
Processed guest check-in & check-outs, posted & presented guest folios, managed & provided info. regarding hotel programs eg. Chase The Edit Program & AMEX The Hotel Collection
Warmly communicated with guests to make reservations, resolve disputes, & fulfilled special requests eg. room decorations, delivering welcome amenities, & events set-up
Submitted restaurant orders using hotel POS systems, provided in-depth info. for food and wine menu options, managed daily breakfast, lunch, & dinner reservations.
Retail Sales Associate
POP MART Americas Inc.
05.2025 - 12.2025
Processed payments of key company products eg. Blind boxes, phone cases, pendants & bags
Processed online order pick-ups, verifying & distributing online purchases
Engaged w/customers by answering online shopping inquiries, providing product recommendations & availability, & registered customers for online POPMART memberships
Front Desk Intern
Shanghai YooYoo XinFu Senior Care Community
05.2024 - 08.2024
Provided mobility services for residents eg transferring residents to different locations