Experienced Training Coordinator with over 5 years in LMS administration, new hire onboarding, and OJT tracking within manufacturing. Supported Training Specialists by streamlining workflows and identifying learner gaps. Proficient in Absorb LMS, custom reporting, and multimedia content creation. Fluent in English and Vietnamese, with conversational skills in Cantonese.
Overview
8
8
years of professional experience
Work History
Training Coordinator
Accredo Packaging, Inc (an API Group company)
Sugarland, US
12.2020 - Current
Coordinate the full new hire training lifecycle: welcome sessions, training plans, OJT check-ins, and final completions.
Led employee orientation for new hires and coordinated with HR and production managers.
Mentored and trained new employees, facilitating hands-on learning.
Administer Absorb LMS for 500+ users — assignments, tracking, and system configuration.
Monitor learner engagement and escalate at-risk trainees to managers early.
Streamlined workflows and managed training data to support Training Specialists across Accredo and API Group locations.
Maintain accurate, audit-ready training records for compliance.
Design training content using Articulate 360, Vyond, and Adobe Creative Suite.
Build custom dashboards to track completions, survey responses, and training gaps.
Delivered daily support to trainees and trainers through email, chat, and in-person interactions.
Tracked OJT progress and generated training reports for leadership to inform decision-making.
Patient Support Specialist
HOPE Clinic - Main Community Health Center
Houston, US
07.2018 - 07.2019
Coordinated patient scheduling and data entry, resolving appointment issues to enhance patient experience.
Provided exceptional customer service in fast-paced healthcare environment, ensuring patient needs were met promptly.
Assisted patients with completing intake forms and collecting necessary documentation.
Educated patients on clinic services and available healthcare resources.
Coordinated appointment scheduling for various healthcare providers at the clinic.
Education
Some college - Building Construction
Holmesglen Institute Chadstone Campus
Chadstone, VIC, Australia
High School -
Keilor Down College
Keilor Down, VIC, Australia
Skills
New Hire Onboarding & OJT Coordination
Absorb LMS Administration
Learning Management Systems (LMS)
Training Needs Assessment
Training Data Analysis & Reporting
Custom Dashboard & Report Building
Multimedia Content Development (Articulate 360, Vyond, Adobe)
Cross-Department Collaboration
Trilingual: English (fluent), Vietnamese (fluent), Cantonese (conversational)