Peter Kelly
East Longmeadow,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Educational background, as well as full time positions and internships in the sports field involving event and facilities management make me a uniquely qualified individual for the role of Director of Athletics Operations.
Overview
7
7
years of professional experience
Work History
Disability Claims Examiner
MassMutual Insurance
06.2018 - 01.2024
- Coordinated with leadership to support projects such as problem solving, experiments and other continuous improvement plans.
- Collaborated with medical professionals to obtain accurate assessments of claimant's disability status for informed decision making.
- Managed a high volume of cases while maintaining a strong attention to detail, resulting in timely and accurate decisions.
- Developed expert knowledge of various industries' unique challenges related to workplace disabilities, leading to more accurate assessments of claim validity.
- Contributed to team success by sharing knowledge, providing support, and assisting colleagues when needed.
Customer Service Representative - Pension Buyout
MassMutual Retirement Services
10.2016 - 06.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Science - Sports Management
Western New England University
Springfield, MA05.2010
Skills
- Scheduling Coordination
- Facility Management
- Team Leadership
- Event Management
- Decision-Making
- Attention to Detail
- Verbal and written communication
- Motivational Skills
Volunteer
Tee Ball League Coordinator and Coach - Responsible for coordinating all league team schedules for practices & games, fundraising efforts for the program and organizing end of season team competitions.
Timeline
Disability Claims Examiner
MassMutual Insurance
06.2018 - 01.2024
Customer Service Representative - Pension Buyout
MassMutual Retirement Services
10.2016 - 06.2018
Bachelor of Science - Sports Management
Western New England University
Similar Profiles
ANU RANJITHANU RANJITH
Project Manager at MassMutual InsuranceProject Manager at MassMutual Insurance
LISA M. TODDLISA M. TODD
Head of Life & Disability Distribution at MassMutual Strategic DistributorsHead of Life & Disability Distribution at MassMutual Strategic Distributors
Hardeep KourHardeep Kour
Business System Analyst at LIBERTY MUTUAL INSURANCE COMPANYBusiness System Analyst at LIBERTY MUTUAL INSURANCE COMPANY
William WynneWilliam Wynne
Global Operations Sergeant at US Army Space Missile Defense CommandGlobal Operations Sergeant at US Army Space Missile Defense Command
Xavier SuperneauXavier Superneau
Training NCO at US ArmyTraining NCO at US Army