PETER LEEK
Elyria,OH
Summary
High-energy Unit Manager with thirty six years of experience. Successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.
Overview
36
36
years of professional experience
Work History
Patient Experience Manager
Morrison Healthcare
09.2021 - Current
- Press Ganey scores trending up towards our 35.8% KPI
- Daily Rounding of priority areas in H building and other buildings as needed.
- Service recovery as needed to solve issues and bring satisfaction.
- Maintains and supports client satisfaction
- Participates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize
- Participates in all Patient Experience Department learning sessions including monthly educational webinars
- Provides recognition for employee when programs are implemented with success
- Employee engagement during monthly events
- Monthly nursing engagement and recognition (PG score related)
- Power plates with clinical staff
- Quarterly PE compliance audit.
Patient Service Manager
Morrison Healthcare Food Services
06.2017 - Current
- Management of H Building Patient Dining staff of 48, scheduling, training, payroll
- Co-manage G,J,M buildings when opening and closing.
- Average of about 4620 plus meals a week (17,000 weekly meals for all building)
- Actively involved hiring process through prescreening, interviewing, and onboarding qualified candidates
- Daily patient rounding
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations to ensure patient satisfaction
- Building effective relationships with nursing management and clinical staff
Food Services Manager
Mercy Regional Medical Center
02.2015 - 06.2017
- Management of Retail Café and Coffee Shop, Hospital Catering, Production, and Patient Services
- Managed volume budget for nutrition department is 3.2 Million
- Retail Revenue of 900K
- Managed 65 employees
- Employee Engagement in top quartile ranking
- Bi-monthly cook outs for retail guests at the hospital
- Press Ganey scores in 75th percentile
- Worked with Dietitians to increase nutritional awareness in the hospital café
Unit Manager
Sycamore Towers Dining Hall, Indiana State University
08.1998 - 02.2015
- Sycamore Dining Hall revenue of approximately 6.5 million
- Managed labor cost & staff of 60+ employees up to 14,000 meals a week
- Communication and Marketing through website
- Annual budgeting
- Weekly/monthly tracking Community outreach through Feeding our Future
Production Manager
Wabash College
07.1996 - 07.1998
- Production management for Resident, Retail, and Catering operations on campus
- Assisted in maintaining high client and student satisfaction
Manager-in-Training
University of Findlay
11.1995 - 07.1996
- Management Training Findlay, Ohio
- Increased professional knowledge and training to remain focused on long term objectives
- Quickly responded to customer service issues and inquiries
Manager
Bill Knapps Restaurant
08.1989 - 11.1995
Managed small family restaurant
Education
Bachelor of Science - Restaurant and Institutional Food Service Management
Bowling Green State University
Bowling Green, Ohio1989
Associate of Science - Travel Management
Lorain County Community College
Elyria, OH1987
Skills
Timeline
Patient Experience Manager
Morrison Healthcare
09.2021 - Current
Patient Service Manager
Morrison Healthcare Food Services
06.2017 - Current
Food Services Manager
Mercy Regional Medical Center
02.2015 - 06.2017
Unit Manager
Sycamore Towers Dining Hall, Indiana State University
08.1998 - 02.2015
Production Manager
Wabash College
07.1996 - 07.1998
Manager-in-Training
University of Findlay
11.1995 - 07.1996
Manager
Bill Knapps Restaurant
08.1989 - 11.1995
Bachelor of Science - Restaurant and Institutional Food Service Management
Bowling Green State University
Associate of Science - Travel Management
Lorain County Community College
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