Peter Lovasco

Comcast - Supervisor, Network Maintenance Operations
• Beverly, MA FMA – 2007 – 2017 / Woburn South FMA – 2017 - Current
• Supervises and coordinates daily activities of the Network Team.
• Analyzes operations, productivity, and performances to ensure operational efficiencies.
• Facilitates routine huddles with the team focused on improving the employee experience and the customer experience, while also educating the team on new products and services.
• Collaborative working style, work cross functionally with local Tech Ops and Access Engineering teams, the XOC and other Northeast Division partners as well as contract business partners.
• Highly organized with the ability to effectively manage multiple priorities and strong critical thinking skills.
• Coaches and Develops Team and Peers on best practices and to meet/exceed organizational goals.
• Leads and develops team for the future deployment of new Comcast HFC networks and premium services our customers will demand.

• Played a key role in disaster recovery planning initiatives, contributing to the development of strategies that ensured the resilience of critical systems during unexpected events.
• Managed budgeting process for networking projects, ensuring cost-effective allocation of resources without compromising quality or performance levels.

• Collaborated cross-functionally with other departments to align professional development efforts across the organization, ensuring consistent messaging and access to resources for all employees.
• Developed successful internship program to provide valuable hands-on experience for participants, leading to higher job placement rates after graduation. (NCAP Program) Network Career Advancement Program.
• Organized and moderated panel discussions featuring industry leaders, providing valuable insights for employees seeking career advancement.
• Assisted students in skill development such as job searching, networking, ethical conduct and negotiations.
• Streamlined internal communication within the organization by creating a centralized platform for sharing career development resources and opportunities.
• Evaluated workforce needs and collaborated with hiring managers to identify skills gaps, resulting in targeted training initiatives for staff members.
• Implemented a mentorship program connecting experienced professionals with emerging talent, fostering a supportive learning environment within the organization.
• Created individualized professional development plans based on employee goals and interests, increasing motivation levels toward achieving success milestones.
• Conducted regular performance reviews, identifying areas of improvement and providing actionable feedback for employees'' professional growth.

• Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
• Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.

• Negotiated contracts with vendors, securing favorable terms that benefited the organization''s bottom line.
• Ensured financial stability by developing and implementing effective financial strategies and policies.
• Reduced operational expenses through cost-cutting measures, optimizing resource allocation without compromising service quality or mission fulfillment.
• Provided accurate financial information to the board on a timely basis, ensuring informed decisionmaking.

• Maintained accurate records of memberships, ensuring timely renewal reminders were sent to prevent lapses in subscriptions.
• Increased new member sign-ups by designing compelling marketing materials and promoting membership benefits in various channels.
• Provided exceptional customer service to both prospective and current members, resolving issues promptly and professionally.
• Trained new staff members on membership processes, systems, and best practices, ensuring a seamless transition and consistent service quality for members.

• Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
• Maintain the HFC network and support all engineering upgrades to the system.
• Implemented remote monitoring tools to efficiently track system performance and address issues as they arose.
• Worked with outside vendors for fiber installations and service.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
  
• Aerial and UG construction of a HFC networks, Activations of new developments

• Explained diagnostic findings to customers and outlined repair or service options.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Inspected equipment to diagnose operational issues.
• Adhered to safety protocols and policies to reduce workplace hazards.