Peter Lujan
San Diego,CA
Summary
Adept communicator and cultivator of key relationships with all levels of
personnel, vendor businesses and executive management.
Refined relationship-building skills and experience
working collaboratively with vendors and customer-facing staff.
Overview
15
15
years of professional experience
1
1
Certification
Work History
IT Engineer/Project Engineer
Davisreed Construction
03.2020 - Current
- Created project schedules and worked with contractors to assure work is completed properly and on time.
- Ensured project success by diligently tracking project milestones, budgets, and timelines.
- Reviewed contractor proposals to determine favorable partnerships for on-time and under-budget project completion.
- Handle RFPs, RFIs and RFQs to keep project planning moving smoothly.
- Managed infrastructure upgrades, analysis and resolution of end user hardware and software issues.
- Worked closely with MSP and departmental decision makers to identify, recommend, develop and implement cost-effective technology solutions.
- Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
- Executed troubleshooting and server support in both in-person and remote situations.
- Troubleshoot and maintained networking devices and infrastructure across enterprise.
Systems Support Analyst
Ledcor Construction
09.2018 - 03.2020
- Set up workstations and laptops for new employees by configuring systems, verifying networking connectivity, and installing and testing hardware and software.
- Installed, maintained and repaired company systems involving software, hardware and networking.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Provided technical support for computer-related problems through email, telephone and hands-on support.
- Used remote access software for connectivity purposes.
Technical Support Specialist
San Diego County Credit Union
04.2017 - 09.2018
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Service Desk Analyst
Rady Children's Hospital
04.2016 - 04.2017
- On-site support for over 7,000+ staff, physicians and the general public to endeavor and resolve issues on a first contact basis.
- Duties consist of working with business contacts on software testing and troubleshooting throughout the organization.
Application Support Specialist
Fairfield Residential
02.2010 - 04.2016
- Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.
- Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.
- Installed, configured and provided ongoing configuration management for custom applications.
Education
Associate of Science - Computer Network Systems
ITT Technical Institute
09.2010
Skills
- Microsoft Active Directory
- Server Maintenance
- System Updates
- User Account Creation
- Network Hardware and Software Maintenance
- File System Administration
- VMware
- VoIP Systems
- Microsoft 365 Admin Center
- AzureAD
- Server 2019
- Solarwinds
- Meraki
- OKTA
- SonicWall
- Veeam
- Zoom
- Exchange
Certification
Certificate Currently Studying:
-AZ-104 Microsoft Azure Administrator
Certificate of Course Completion:
-Network Fundamentals
-SharePoint Designer
Timeline
IT Engineer/Project Engineer
Davisreed Construction
03.2020 - Current
Systems Support Analyst
Ledcor Construction
09.2018 - 03.2020
Technical Support Specialist
San Diego County Credit Union
04.2017 - 09.2018
Service Desk Analyst
Rady Children's Hospital
04.2016 - 04.2017
Application Support Specialist
Fairfield Residential
02.2010 - 04.2016
Associate of Science - Computer Network Systems
ITT Technical Institute
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