Peter Marabella
Buckeye,AZ
Summary
Dependable, with track record of success at various customers, attention to detail and proactive mindset. I seek opportunities to improve processes and workflows for team benefit. I am a peer leader, conscientious, hardworking and excel at multitasking in fast-paced environments.
Overview
26
26
years of professional experience
Work History
On Site Representative
Grainger
Phoenix, AZ
03.2008 - Current
- Provided exceptional customer service to ensure satisfaction.
- Responded promptly to inquiries from customers regarding products and services offered by the company.
- Resolved customer complaints efficiently through effective communication skills.
- Developed strong relationships with customers through regular contact and follow-up calls.
- Managed stockroom shelves by organizing items according to size, type, color.
- Assisted in training new employees on job duties and responsibilities.
Sales Team Leader
Grainger
Farmington, NM
05.1998 - 03.2008
- Coached sales team members on best practices for customer interactions.
- Ensured all customer inquiries were addressed in a timely manner.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Trained new staff in relevant processes and procedures.
- Ensured compliance with company policies and procedures throughout the team.
- Identified opportunities for process improvements, implementing changes when required.
Education
Bachelor of Science - Business Management
University of Nevada, Las Vegas
Las Vegas05-1993
Skills
- Performance Improvement
- Customer Relations
- Strong leadership
- Customer Support
- Technical Troubleshooting
- Business growth and retention
Timeline
On Site Representative
Grainger
03.2008 - Current
Sales Team Leader
Grainger
05.1998 - 03.2008
Bachelor of Science - Business Management
University of Nevada, Las Vegas
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