Summary
Overview
Work History
Education
Skills
Accomplishments
Historical
Timeline
Generic

PETER M. CROSS

Cumming,Georgia

Summary

Seasoned Convergence Professional qualified for Design and Management of Voice and Contact Center design teams.

Talented Solutions Architect coordinates stakeholders to drive successful development efforts and meet mission-critical business needs. Skilled project manager and team leader with organized and decisive approach. Over 20 years of progressive experience in voice and contact center design.

Overview

39
39
years of professional experience

Work History

Customer Solutions Architect- Army Accounts

Avaya
01.2008 - Current
  • Provide high level technical sales support for all Army Accounts Worldwide supporting all Avaya products
  • Contact center design for major DoD Accounting firm
  • Supporting sales of Avaya Business Partner product, especially in the contact center area to provide AI generated chat bots and voice Analytics
  • Responsibilities include: Technical system design, Unified Capabilities, EBC Briefings, Technical Training to internal engineers, Trials and Demos

Convergence Architect

Nortel Government Solutions
03.2007 - 01.2008
  • Provide high level technical sales support for all US Government accounts Worldwide Supported all Nortel products
  • Responsibilities include: Technical system design, Unified Capabilities, EBC Briefings, Technical Training to internal engineers, Trials and Demos

Sr. Consulting Engineer

Nortel Networks
06.2003 - 03.2007
  • Provide high level technical sales support for Accounts across all of North America (United States and Canada)
  • Supported all Nortel products

System (Sales) Engineer

Nortel Networks
11.1999 - 06.2003
  • Provide high level technical sales support for Account Executives in Major Accounts
  • Supported all Nortel products

Adjunct Faculty

New Hampshire College
01.1998 - 12.1999

Technical Support Engineer (Premium Services)

Nortel Networks
05.1999 - 11.1999

Telecommunication Systems Administrator

New Hampshire College
08.1993 - 05.1999
  • The responsibilities of this position included the oversight of the staff and budget of the Telecommunication and Administrative Services Department

Telecommunication/Operations Manager

New Hampshire College
09.1987 - 08.1993

Telecommunication Project Manager

New Hampshire College
12.1985 - 09.1987

Education

Masters of Science - Computer Information Systems

New Hampshire College
Manchester, NH

Bachelor of Science - Accounting

New Hampshire College
Manchester, NH

Skills

  • Microsoft Teams
  • Real Time Networking
  • Avaya Aura
  • Avaya Contact Center
  • Data Networking
  • Voice Network Design
  • DOD Unified Capabilities Knowledgeable
  • Voice over IP
  • STIG Knowledgeable
  • Voice Analytics
  • SIP
  • Cloud design
  • CC Chat Bots
  • Technical architecture
  • Requirements gathering
  • Solution optimization
  • Stakeholder management

Accomplishments

  • Circle of Excellence Sales Award Winner - Master Level
  • Avaya Certified Design Specialist

Historical

Highly experienced in Unified Communications at all levels including Contact Center, SIP transport and QOS requirements. Knowledgeable in the DoD Unified Capabilities delivering Voice and Video convergence to the war fighter. Supported DoD customer for the last 20 years including testing at the JITC lab.

Timeline

Customer Solutions Architect- Army Accounts

Avaya
01.2008 - Current

Convergence Architect

Nortel Government Solutions
03.2007 - 01.2008

Sr. Consulting Engineer

Nortel Networks
06.2003 - 03.2007

System (Sales) Engineer

Nortel Networks
11.1999 - 06.2003

Technical Support Engineer (Premium Services)

Nortel Networks
05.1999 - 11.1999

Adjunct Faculty

New Hampshire College
01.1998 - 12.1999

Telecommunication Systems Administrator

New Hampshire College
08.1993 - 05.1999

Telecommunication/Operations Manager

New Hampshire College
09.1987 - 08.1993

Telecommunication Project Manager

New Hampshire College
12.1985 - 09.1987

Bachelor of Science - Accounting

New Hampshire College

Masters of Science - Computer Information Systems

New Hampshire College

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