Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jesse Mathis

Knoxville,TN

Summary

COMMERCIAL HVAC PROFESSIONAL | SERVICE OPERATIONS | CUSTOMER RELATIONS

Commercial HVAC professional with over 4 years of experience supporting commercial and residential customers, evaluating equipment conditions, developing repair and replacement recommendations, and coordinating service solutions. Proven ability to communicate effectively with customers, vendors, office personnel, and field teams while managing multiple priorities in fast-paced environments. Experienced in customer-facing service, documentation, account support, and business operations. Seeking to leverage technical expertise and customer relationship skills in a Service Sales Coordinator, Account Manager, Service Operations, or Customer Support role.

Overview

1
1
Certification
8
8
years of professional experience

Work History

Commercial HVAC Service Technician/Customer Solutions Focused

J & F Mechanical
Rutledge, TN
07.2025 - 05.2026
  • Managed customer communications regarding repair recommendations, replacement options, maintenance agreements, and system performance.
  • Coordinated service activities between customers, office personnel, and field operations to ensure timely completion of service work.
  • Prepared detailed service documentation, job notes, equipment information, and repair recommendations.
  • Assisted customers in evaluating maintenance, repair, and equipment replacement decisions.
  • Maintained accurate records of service work, materials, and customer interactions.
  • Identified opportunities for preventative maintenance agreements and long-term customer retention.
  • Managed multiple service calls daily while maintaining professionalism and customer satisfaction.

Founder and Operator

Big Jess Tackle LLC
Mooresburg, TN
03.2025 - Current
  • Founded and operate an e-commerce fishing tackle business utilizing Shopify and social media marketing.
  • Manage customer communications, order fulfillment, inventory, and vendor relationships.
  • Coordinate product sourcing, purchasing, shipping, and inventory management activities.
  • Develop pricing strategies and analyze costs, margins, and profitability.
  • Create marketing content and manage customer engagement across multiple platforms.
  • Research wholesale opportunities and retail placement strategies.
  • Maintain business records, inventory tracking, and customer order management.

Commercial HVAC Service Technician

STR Mechanical LLC
Charlotte, NC
05.2023 - 07.2025
  • Performed maintenance, diagnostics, and repairs on commercial HVAC equipment.
  • Supported commercial customers by providing equipment assessments, repair recommendations, and service solutions.
  • Coordinated with vendors, suppliers, and internal personnel to ensure timely completion of service work.
  • Maintained detailed documentation of equipment conditions, repairs, and customer recommendations.
  • Assisted in developing repair scopes, replacement recommendations, and maintenance planning.
  • Managed multiple customer accounts while maintaining strong communication and professional relationships.
  • Worked closely with operations personnel to support scheduling, service execution, and project completion.
  • Developed strong working relationships with customers, vendors, and suppliers.

Residential HVAC Installer And Service Technician

Jenkins Services,inc
Maiden, NC
10.2021 - 05.2023
  • Diagnosed and repaired residential HVAC systems including heat pumps, furnaces, air conditioners, and thermostats.
  • Installed HVAC equipment and performed system startups and customer walkthroughs.
  • Conducted system inspections and developed repair and replacement recommendations.
  • Assisted customers in evaluating equipment upgrades and system improvements.
  • Collaborated with office staff and sales personnel to support project planning and execution.
  • Maintained accurate service records and customer documentation.
  • Ensured compliance with company safety standards and procedures.

Auto Glass Installer

Safelite Auto Glass
Hickory, NC
10.2018 - 10.2021
  • Installed and replaced automotive glass while maintaining quality and safety standards.
  • Provided customer-focused service and resolved customer concerns professionally.
  • Maintained accurate records and followed company procedures for service documentation.
  • Coordinated scheduling and service completion while meeting productivity goals.

Education

High school diploma -

Bandys High School
Catawba, NC
06.2018

Skills

    Customer Relationship Management

    Commercial HVAC Systems

    Service Coordination

    Account Support

    Proposal & Estimate Support

    Vendor Coordination

    Customer Communications

    Service Documentation

    Equipment Assessments

    Preventative Maintenance Programs

    Microsoft Excel

    Microsoft Outlook

    Microsoft Teams

    Project Coordination

    Problem Resolution

    Inventory Management

Certification

  • EPA Certification
  • Driver's License

Timeline

Commercial HVAC Service Technician/Customer Solutions Focused

J & F Mechanical
07.2025 - 05.2026

Founder and Operator

Big Jess Tackle LLC
03.2025 - Current

Commercial HVAC Service Technician

STR Mechanical LLC
05.2023 - 07.2025

Residential HVAC Installer And Service Technician

Jenkins Services,inc
10.2021 - 05.2023

Auto Glass Installer

Safelite Auto Glass
10.2018 - 10.2021

High school diploma -

Bandys High School

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