William Smith

• Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Responded to customer inquiries quickly and professionally to increase satisfaction.
• Inspected equipment to diagnose operational issues.
• Explained diagnostic findings to customers and outlined repair or service options.
• Maintained accurate records of service calls and customer interactions for training and accountability purposes.
• Adhered to safety protocols and policies to reduce workplace hazards.

• Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
• Responded to service requests during and after business hours.
• Installed and configured new devices and system components.
• Coordinated installation of new users and relocations of existing users.
• Performed preventive maintenance of telecommunications equipment.
• Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
• Installed wiring, cabling and networking hardware on customer premises.
• Worked closely with network administrators and server engineers to deliver quality service.

• Assisted customers with technical support inquiries.
• Restored data on atm and networking devices
• Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
• Replaced defective components and parts on malfunctioning atms and networking devices
• Updated and replaced outdated drivers and software for atm and networking devices

part time

• Utilized pressure gauges and soap-and-water solutions to test pipe and tubing joints for leaks.
• Repaired and replaced motors, bearings and belts.
• Performed troubleshooting on HVAC systems to determine root cause of issues.
• Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
• Kept accurate records of time and materials used for each job to compile into service reports.