Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
Work History
Federal Correctional Officer
Federal Bureau Of Prisons
Honolulu, HI
11.2024 - Current
Maintained a safe and secure environment for both staff and inmates through diligent observation and enforcement of institutional policies.
Reduced instances of violence within the facility by implementing conflict resolution techniques and promoting positive communication among inmates.
Enhanced inmate rehabilitation by conducting thorough assessments and creating individualized correctional plans.
Processed new inmates into the facility, ensuring accurate documentation and adherence to intake procedures.
Assisted in coordinating visitation schedules for family members of inmates while maintaining strict adherence to security protocols at all times during visits.
Contributed to the overall success of the correctional institution by performing administrative duties such as record-keeping, documentation, and report writing related to daily operations.
Conducted regular inspections of the living quarters, ensuring cleanliness, safety, and adherence to regulations.
Assisted in the supervision of inmate work assignments, helping to maintain orderliness within the facility while providing opportunities for skill development and engagement during incarceration.
Developed strong rapport with inmates through respectful communication, leading to increased cooperation during daily tasks and activities.
Responded promptly to incidents within the facility by following established emergency response procedures and collaborating with other officers as needed during critical situations.
Implemented effective contraband control measures by conducting thorough searches of cells, common areas, and inmate belongings on a routine basis.
Participated in ongoing training sessions to enhance knowledge of federal regulations pertaining to correctional facilities and stay up-to-date on best practices in corrections management.
Collaborated with fellow officers to maintain consistent communication regarding inmate management strategies, fostering a cohesive team environment.
Provided crisis intervention support during emergencies, effectively de-escalating tense situations and maintaining order within the facility.
MISDEMEANOR PROBATION OFFICER
City of Jacksonville
Jacksonville
07.2022 - 08.2024
Provide resources to court programs, DUI classes, Batterers Intervention, anger management
Testify in a court preceeding on programs behalf
Train New Hires
Utilizing different programs NCIC, FCIC other florida programs to assist in report writing and investigation
Maintained compliance with all legal statutes, policies and procedures.
Established productive relationships with local law enforcement agencies, enhancing information sharing and cooperation.
Increased efficiency in caseload management through the use of advanced technology tools such as electronic monitoring devices and case management software systems.
Maintained organized offender records and documentation in compliance with department and legal standards.
Evaluated people on probation to determine best course of rehabilitation.
Participated in ongoing professional development opportunities to stay current on best practices in the field of community corrections.
Ensured compliance with court-ordered sanctions by closely monitoring probationers'' adherence to conditions of release.
Conducted investigations into violations and other allegations.
Built relationships with defendants and offenders, assessing living conditions and case background information.
Mentored new probation officers, sharing knowledge and expertise to ensure their success in managing caseloads effectively.
Screened offender referrals and completed intake interviews and paperwork.
Collaborated with treatment providers to ensure seamless delivery of services for probationers, resulting in improved outcomes.
PSE MAIL PROCESSING CLERK
United States postal service
Jacksonville
05.2021 - 07.2022
Process mail and flats to make ready to distribute to different stations and states
Work on different mail processing machines
Run different zones, zip codes on mail sorting machines
Hand sort mail to different slots within stations
Reduced mail delivery errors by carefully verifying recipient addresses and ensuring accurate routing.
Assisted in training new employees on company procedures, equipment usage, and safety guidelines for improved performance.
Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
Coordinated with team members to manage heavy workloads, ensuring timely completion of all assigned tasks while maintaining high-quality standards.
Operated mail processing equipment proficiently, minimizing downtime due to malfunctions or user error.
Provided excellent customer service while assisting walk-in clients with mailing needs and addressing their concerns professionally.
Actively participated in safety meetings and workshops, contributing to a secure and accident-free workplace environment.
Processed and organized incoming mail for distribution to appropriate departments.
CITY CARRIER ASSISTANT
United States postal service
Jacksonville
09.2020 - 05.2021
Process mail
Deliver mail and parcels on a specific route, on a timely manner
Communicate with customers regarding mail, packages
Sort mail trucks for specific routes
Help other routes
Adhered to safety protocols when handling hazardous materials or heavy packages in accordance with USPS guidelines.
Handled sensitive materials such as registered or certified mail with care, ensuring proper documentation and prompt delivery.
Planned and cased mail in sequence of delivery for designated route.
Safely operated postal vehicles for transportation of mail between facilities, adhering to traffic laws and regulations.
Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
Engaged customers with pleasant demeanor and offered to help with mail-related issues.
Collected mail from letter boxes on specific route both on foot and by vehicle.
Managed high-volume mail deliveries during peak seasons, ensuring timely and accurate distribution to customers.
Streamlined route planning by utilizing GPS devices and mapping tools for efficient navigation.
Facilitated a positive work environment by fostering effective communication and teamwork among colleagues and supervisors.
ADULT CORRECTIONAL OFFICER
Oahu Community Correctional center
Honolulu, Hawaii
09.2012 - 07.2019
Assisted in daily headcount of all inmates in custody
Implemented defensive tactics and physical restraints to maintain the safety and security of personnel and the general public
Observe inmates on a daily basis, by conducting security checks
Secure a safe and humane environment for the inmate, staff and civilian workers
Crisis intervention
Counsel inmates in a daily basis
Supervise inmates in housing units by enforcing rules and regulations of state corrections
First responder to emergency of facility to inmates public staff
Report writing
Searches of inmates and cell
Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
Tracked inmates through head counts, visitor logs, and scheduled activities.
Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
Bolstered team morale and cooperation through effective leadership and communication.
Assisted in crisis negotiations, preventing escalations and ensuring safety of inmates and staff.
Reduced inmate altercations through proactive conflict resolution strategies.
Education
Bachelor of Science - Criminal Justice
Remington college
Honolulu, Hawaii
08.2010
Associate of Applied Science - Criminal Justice
Remington college
Honolulu, Hawaii
08.2008
High School Diploma -
Minot High School
Minot, North Dakota
05.2006
Skills
Strong verbal communication
Ability to work in a multi-functional and High Volume environment