Peter Nguyen
Fort Worth,TX
Summary
Dynamic IT professional known for strong leadership and collaboration skills. Experienced in managing teams and enhancing incident response processes, ready to leverage expertise to improve security management and operational performance.
Overview
5
5
years of professional experience
Work History
IT Security Specialist
QuikTrip
Irving, Texas
09.2025 - Current
- Monitored and assessed security systems and network activity, detecting and responding to threats in real time to protect corporate assets.
- Performed network traffic analysis using SIEM and IDS/IPS tools to identify threats, enhance detection capabilities, and minimize system downtime.
- Diagnosed and resolved network and cybersecurity issues involving DNS, DHCP, VLANs, and secure remote access to maintain system availability and integrity.
- Administered access control systems, managed user permissions, and troubleshot hardware and software issues to ensure secure access.
- Collaborated with IT teams and external partners to optimize firewall configurations and enhance incident response processes.
- Supported the migration of enterprise video surveillance and security systems to AI NVR technology, assisting with system configuration, testing, deployment, and quality assurance to improve monitoring capabilities and overall reliability.
IT Analyst
QuikTrip
Irving, Texas
04.2025 - 09.2025
- Monitored and analyzed system performance using Splunk, Meraki, network monitoring tools, and SQL queries to identify trends and support operational decisions.
- Collaborated with IT teams to implement system upgrades, apply patches, and strengthen security measures to maintain system reliability.
- Delivered technical support and resolved hardware, software, and network issues for internal and external users, ensuring swift problem resolution and user satisfaction.
- Documented incidents, processes, and solutions to enhance knowledge sharing and maintain compliance with organizational standards.
- Evaluated and integrated new technologies to streamline operations and align with business objectives.
- Assisted in the transition from Cherwell to ServiceNow by performing data migration, executing system testing, and providing end-user training and support.
Manager
QuikTrip
Fort Worth, Texas
12.2021 - 04.2025
- Managed and developed team members through coaching, training, and performance feedback, enhancing team capabilities and fostering a supportive work environment.
- Led daily store operations, ensuring exceptional customer service, operational efficiency, and adherence to company standards.
- Resolved customer concerns and operational challenges in a fast-paced environment, ensuring business continuity and service quality.
- Monitored inventory, cash handling, and store processes to protect company assets and ensure compliance with policies and procedures.
- Demonstrated strong leadership, communication, and adaptability by coordinating priorities and responding effectively to changing business needs.
Sales Representative
Vandergriff Toyota
Arlington, Texas
05.2021 - 12.2021
- Trained five sales associates on lead generation strategies and channel management techniques, improving overall sales performance.
- Enhanced customer follow-up procedures, increasing satisfaction scores and driving repeat business.
- Developed targeted marketing strategies, increasing customer engagement and conversion rates.
- Initiated peer coaching program in sales department, creating training manuals and audio-visual tools to support team development.
- Conducted competitive analysis of sales management software, generating merchant programs that improved sales processing by 35%.
Education
BBA - Information Technology And Systems
The University of Texas At Arlington
Arlington, TX12-2025
Skills
- Security management
- IT service management
- Information security
- Incident response
- Data analysis
- Network troubleshooting
- Technical support
- Project management
Leadership & Involvement
Youth Leader/Volunteer
Thiếu Nhi Thánh Thể Fort Worth | (2020 - Present)
- Planned and led activities for youth members during retreats, camps, and weekly meetings.
- Coordinated team-building games and faith-based events for groups of varying sizes.
- Mentored younger members and promoted teamwork and leadership development.
Food Pantry Volunteer
Christ The King Catholic Church | (2020 - Present)
- Assisted with sorting, organizing, and distributing food to individuals and families in need.
- Worked with volunteers to ensure efficient operations and provide a positive experience for community members.
- Helped maintain inventory and prepare food packages for distribution.
- Demonstrated teamwork, communication, and a commitment to serving the local community.
Timeline
IT Security Specialist
QuikTrip
09.2025 - Current
IT Analyst
QuikTrip
04.2025 - 09.2025
Manager
QuikTrip
12.2021 - 04.2025
Sales Representative
Vandergriff Toyota
05.2021 - 12.2021
BBA - Information Technology And Systems
The University of Texas At Arlington