Peter O'Kane
Media,PA
Overview
16
16
years of professional experience
Work History
Regional General Manager
Air Canada
Northeast USA, PA
02.2024 - Current
- Analyzed customer feedback, competitor activities, and market trends to inform business decisions.
- Directed the operational activities of multiple airport stations in the region.
- Conducted regular meetings with managers to review performance metrics and discuss action plans for improvement.
EWR Station Manager
Air Canada
Newark, NJ
03.2019 - 02.2023
- Developed and implemented station policies and procedures to ensure compliance with local, state, and federal regulations.
- Conducted regular staff meetings to discuss performance objectives, safety protocols, and customer service standards.
- Oversaw the daily operations of the station including scheduling, budgeting, payroll processing, inventory control.
- Monitored employee attendance records and ensured shift coverage for 24-hour operations.
- Recruited, trained, supervised, evaluated, coached and disciplined staff members.
Operations Manager
United Airlines
Philadelphia, PA
01.2014 - 02.2019
- Monitored and improved efficiency of processes, team performance, and customer service.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Created detailed reports on the performance of individual departments within operations.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
Senior Manager
US Airways
Philadelphia, PA
04.2008 - 02.2014
- Started as a shift manager, promoted to Senior manager in 6 years.
- Managed the hiring, training and operational issues of the day to day airport schedules.
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Mentored junior staff in the organization's business processes, customer service standards, and quality assurance protocols.
Education
High School Diploma -
Monsignor Bonner High School
Drexel Hill, PA06-1978
Skills
- Operational Management
- Multi-Unit Operation Management
- Customer Service
- Conflict Resolution
- Relationship Building And Management
Timeline
Regional General Manager
Air Canada
02.2024 - Current
EWR Station Manager
Air Canada
03.2019 - 02.2023
Operations Manager
United Airlines
01.2014 - 02.2019
Senior Manager
US Airways
04.2008 - 02.2014
High School Diploma -
Monsignor Bonner High School