Peter OMalley
Stillwater,ME
Summary
Proven track record in enhancing customer dining experiences at The Dock Cafe/Gios Stillwater, showcasing exceptional customer service and a strong work ethic. Expert in cash handling and guest engagement, significantly contributing to repeat business through personalized service. Adapted to high-volume dining with ease, employing effective sales techniques and hospitality service expertise to meet and exceed service standards.
Dependable server successfully providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration, and resolving issues with customers, waitstaff, and management. An enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers.
Skilled in anticipating customer needs, addressing complaints, and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Server/expo
The Dock Cafe/ Gios Stillwater
09.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided prompt and attentive service, ensuring customer needs were met with every food and beverage order.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated commitment to providing exceptional dining experiences by consistently meeting customer expectations with regard to food, drinks, and service.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Kitchen Hand
Culver's Restaurant
06.2019 - 09.2022
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Improved kitchen efficiency by streamlining food preparation processes and implementing best practices.
- Learned other teammates' work tasks to train as backup.
- Managed time to juggle multiple tasks simultaneously with ease.
Education
High School Diploma -
Franciscan University of Steubenville
Steubenville, OH06.2027
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Hospitality service expertise
- Memory retention
- Menu Memorization
- Food Running
- High-volume dining
- Sales Techniques
- Suggestive Selling
- Relationship Management
- Tableside Etiquette
Musician
I've been playing the Piano for around 10-12 years now. My Relative Pitch allows me to listen to a song and play it with only minor practice. Music is my passion. I play when I am happy or sad. Whether I am in a good mood or not I truly love to play and I make it a nessicary part of every day. I am also a proficient vocalist, having been in performance choirs my whole life. I love to push myself in these areas learning new musical skills and always trying to improve my musical ability.
Languages
Spanish
Professional Working
Timeline
Server/expo
The Dock Cafe/ Gios Stillwater
09.2022 - Current
Kitchen Hand
Culver's Restaurant
06.2019 - 09.2022
High School Diploma -
Franciscan University of Steubenville
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