Peter Polito

• Escorted guests to and from rooms and assisted with baggage.
• Responded immediately to any guest requests or concerns and promptly resolved issues.
• Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums and concerts.
• Explained important features of guest rooms to travelers.
• Stored luggage for guests, retrieving baggage and items when notified.

Responsible for the Business Development Unit

This includes acquisition of new clients and the establishment of productive and profitable relationships with external organizations.

My role collaborated with other business units (Global and National) such as marketing, legal, sales, procurement, and operations within the organization in order to develop, achieve specific and strategic goals.

Other duties included hiring, coaching, training and mentoring staff for onboarding franchisees providing motivation and encouragement and maintaining exceptional customer service and accountability.

• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
• Developed and maintained relationships with customers and suppliers through account development.

Franchisee Owner of 5 Thrifty Car Rental Locations