Peter Pudelko
Experienced Field Service Engineer
Prunedale,CA
Summary
Skilled Service Engineer with background in maintaining and troubleshooting various types of equipment. Possess strong analytical skills, adept at identifying issues and implementing effective solutions. Committed to delivering high-quality service and fostering customer satisfaction. In previous roles, have successfully improved system performance and reduced downtime through preventative maintenance and timely repairs.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Service Engineer
Owner Operator Independent
Bay Area, CA
02.2012 - Current
- Assisted customers with troubleshooting issues related to software and hardware in a timely manner.
- Performed preventive maintenance of customer systems as per schedule.
- Provided feedback to product development teams about customer needs and suggestions for improvement.
- Responded quickly to emergency calls from customers regarding technical issues.
- Analyzed complex problems and identified root causes of system failures.
- Provided technical support for customers on site or remotely via phone or email.
Senior Field Service Engineer
Plutitec North America
Bay Area , CA
02.1996 - 02.2012
- Responded promptly to customer inquiries via telephone or email communication.
- Provided onsite installation and configuration of hardware, software and related peripherals for customers.
- Interpreted customer requirements and developed custom configurations accordingly.
- Performed troubleshooting, repair and maintenance of computer systems and equipment in customer locations.
- Created detailed documentation of service activities performed at customer sites.
- Provided technical support to customers via telephone, email and on-site visits.
- Established positive relationships with customers through friendly interactions.
- Traveled to designated area on short notice to support contractors by working weekends and overtime.
Service Technician
Photocircuits Corporation
Glen Cove, NY
12.1988 - 02.1996
- Conducted preventive maintenance on a variety of machines and systems.
- Performed onsite repair of equipment at customer locations.
- Resolved software-related issues by troubleshooting programs and applications.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Trained new team members on service processes to increase productivity.
Education
Freshman - Law
University of Wroclaw
Wroclaw09-1987
Graduate Certificate - Electrical, Electronics And Communications Engineering
Technical College of Electronics
Wroclaw09-1986
High School Diploma -
Electronic Technical High School
Wroclaw 09-1984
Skills
- Technical support
- Troubleshooting equipment
- Preventive maintenance
- System installation
- Customer training
- Customer service
- Technical and diagnostic support
- Root cause analysis
- Emergency response
Languages
english
Professional
Polish
Native/ Bilingual
french
Elementary
russian
Elementary
Certification
Amateur radio license
Affiliations
- Sailing
- Off-roading
- Amateur radio
Timeline
Service Engineer
Owner Operator Independent
02.2012 - Current
Senior Field Service Engineer
Plutitec North America
02.1996 - 02.2012
Service Technician
Photocircuits Corporation
12.1988 - 02.1996
Freshman - Law
University of Wroclaw
Graduate Certificate - Electrical, Electronics And Communications Engineering
Technical College of Electronics
High School Diploma -
Electronic Technical High School
Similar Profiles
Etsey Adjorlolo-GasakpoEtsey Adjorlolo-Gasakpo
Owner at Owner Operator IndependentOwner at Owner Operator Independent
Jodi SwartzJodi Swartz
House Cleaner at Owner Operator IndependentHouse Cleaner at Owner Operator Independent
Samantha BridgesSamantha Bridges
Farmer at Owner Operator IndependentFarmer at Owner Operator Independent
Julie OsborneJulie Osborne
Cosmetologist at Owner Operator IndependentCosmetologist at Owner Operator Independent
Tino GuzmanTino Guzman
Irrigation Technician at Pajaro Valley GolfIrrigation Technician at Pajaro Valley Golf