Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Peter Rodriguez

Ocoee,FL

Summary

Experienced Vendor Management Senior Specialist II with a strong background in judgment quality, including the review of judgment documents, sworn documents, and time-stamped suit documents. Currently specializing in CLS operations, bringing a keen eye for detail and a commitment to accuracy. Proven ability to manage vendor relationships, ensure compliance, and enhance operational efficiency. Seeking to contribute expertise to drive quality and performance in a dynamic organization.

Overview

22
22
years of professional experience

Work History

Vendor Management Senior Specialist II (CLS Team)

JPMorgan Chase
01.2023 - Current
    • Manage the daily law firm ICP Recall Exceptions Worklists, overseeing account holds and recall processes in collaboration with law firms, while ensuring strict compliance with legal and organizational policies.
    • Process an average of 60 to 100 accounts daily within the ICP Recall Exceptions Worklists, maintaining accuracy and operational efficiency.
    • Oversee the Daily Law Firm Recall for Address Not Supported (T45) process, managing 15 to 20 accounts daily to address and resolve address-related recalls.
    • Assist with the internal inquiries box by addressing and resolving team questions and concerns, efficiently handling 20 emails daily across a variety of situations.

Vendor Management Senior Specialist (Review Team)

JP Morgan Chase
09.2019 - 01.2023
  • Conducted quality reviews of judgments and TSS (Time Stamp Suit) documents to ensure accuracy and compliance with legal requirements.
  • Handled an average of 45 accounts per day in the Judgments verification process.
  • Performed quality checks on over 200 accounts per month on the Time Stamp Suit Process ensuring accuracy and compliance with legal requirements.
  • Procured inventory for judgments on a monthly basis for distributing to coworkers and maintaining accurate records for tracking purposes.
  • Trained and mentored peers on judgments and TSS Process to ensure consistency and adherence to quality standards, fostering a cohesive team environment through open and equitable process information sharing.
  • Provided ad-hoc support via team wide request supporting internal business partners such as Collection Litigation Services (CLS) with an average of 20 Internal inquiries a day.
  • Collaborated with peers and managers to address all discrepancies, prevent risk, and mitigate losses to the bank.
  • Adapted seamlessly to change, providing assistance to peers contributing to team success and maintaining high performance standards.

Vendor Management Specialist

JP Morgan Chase
02.2014 - 09.2019
  • Mentored and guided peers in processes execution, resulting in 80% improvement for quality metrics.
  • Provided timely, relevant recommendations to senior leadership on performance enhancement and process improvement in PDK's of potential areas of opportunity.
  • Identified and reconciled errors in client settlements to avoid customer impact.
  • Took ownership proactively of special projects and assignments when needed, ensuring thorough and timely completion.
  • Created and nurtured relationships with upper management to resolve systemic and customer impact.
  • Provided timely, on demand support to internal business partners and external vendors.
  • Pro-actively engaged managers in weekly team meetings, providing front of the pack support with a can-do outlook.
  • Participated in RCSA audit and walkthrough to provide evidence regarding current processes to determine if a gap or opportunity has been identified.

Payment Team Specialist

JP Morgan Chase
04.2009 - 02.2014
  • Managed payment posting processes including verifying error and performing resolution.
  • Provided customer service support on payment processing information including queries, reports, & communication.
  • Processed payments for accounts receivables, deposits, charge offs and reconnect fees.
  • Provided resolution and reconciliation of discrepancies identifying issues escalating as necessary
  • Posted payments and adjustments on customer accounts.
  • Supported, mentored and developed leadership qualities in other associates.
  • Maintained responsibility for work processing and production quota for assigned individuals and teams to meet department goals.
  • Utilized system resources for documentation and tracking of wire & electronic investigation request submitted by internal and external customers.

Customer Care Unit Specialist

JP Morgan Chase
09.2002 - 04.2009
  • Reviewed team and individual metrics, service levels, and other performance indicators and executed actions to improve performance.
  • Developed and implemented team standards & procedures that support departmental criteria and procedures.
  • Assisted in workforce management to ensure satisfaction of work unit objectives.
  • Effectively managed high volume of in and outbound customer calls.
  • Provided support for unit operations to maintain high standards of service.
  • Gathered and verified customer information for tracking purposes
  • Managed customer calls effectively and efficiently in a complex fast paced and challenging call center environment
  • Provided incentive to increase productivity by offering 5 key recognitions to employees
  • Worked on special projects for the department.
  • Evaluated the quality of representative calls and provided feedback on strengths and areas of improvement.

Education

High School Diploma -

Lyman High-school
Orlando, FL
08.1997

Skills

  • ICP
  • TSYS
  • Convoke
  • Word
  • Excel
  • PowerPoint
  • Outlook

Languages

Spanish
Native or Bilingual

Timeline

Vendor Management Senior Specialist II (CLS Team)

JPMorgan Chase
01.2023 - Current

Vendor Management Senior Specialist (Review Team)

JP Morgan Chase
09.2019 - 01.2023

Vendor Management Specialist

JP Morgan Chase
02.2014 - 09.2019

Payment Team Specialist

JP Morgan Chase
04.2009 - 02.2014

Customer Care Unit Specialist

JP Morgan Chase
09.2002 - 04.2009

High School Diploma -

Lyman High-school

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Peter Rodriguez