Provide quality customer service with clients through collaboration and communication on what is most important to the client
When issues arise from time to time, my goal is to calmly respond to each issue or client concern
Onboard, train and mentor a team of employees ranging from 5-7 cleaning technicians
I work with employees to set their own short- and long-term personal goals as they grow with the company
Worked with various community services in king county as well as Highline College with marketing and advertising strategies
Revenue grew every year and reached a peak in 2019 of 430k yearly
Supervisor
Patriot Maintenance
Sammamish, WA
Supervised janitorial crew working in Sammamish City Hall, Central Washington University building and Sammamish City Parks
Weekly inspections of janitorial crew work
Provided training on the job and green clean products we used
Certified Covid 19 Cleaner
Workforce Advising Coordinator
Seattle Central College
Advised new and returning students for summer and fall quarter
Assisted with intake assessment and referrals for students in crises, housing, and food issues
Helped students with the process of testing and registration for the upcoming QUARTER
Community College Relations Officer
College Success Foundation
Provided outreach, mentoring, case management and college support to Achiever Scholars in high school
Co-managed retention efforts for Achiever Scholars in the community colleges
In 2006 the retention rate for achiever scholars in the community college was 23%
In four years, our college relations team nearly doubled the retention rate to 43%
The College Success Foundation implemented a summer Jump start (JS) program in the 5th year of the program for scholars entering the community college for the upcoming fall quarter
The purpose of the JS program was for scholars who tested below college level English and math to take those courses during the summer to be better prepared for college courses fall quarter
I managed the program and tracked the progress and success rate of the scholars and prepared and presented the data to the Gates foundation
Mentored and supported College Passport students in community college for our foster care program
Supervised 4 Student Navigators, these navigators provided mentoring to our scholars in the community colleges and universities in the state of Washington
Coordinator of Advising and Outreach
Everett Community College
Provided educational planning and academic advising services to prospective new and current students
Presented mandatory quarterly power-point presentations for our - student orientations Advising and Registration (SOARS) to incoming students
Coordinated campus-wide advising activities and presented/facilitated advisor training sessions for new and current faculty
Assisted in creating faculty advising manual for staff and faculty
Colloquium
Prepared and presented various workshops on 'Job Search Resources.'
Presented yearly Pre-College Access and Admission workshops to high school juniors for the – 'Achievers College Experience.' Statewide conference
Presented workshop on Ethnic Identity at Student of Color Conference
Presented workshop on Achiever Scholars Retention and Persistence model at the Faculty and Staff of Color Regional Conference