Peter Samuels
Meriden,CT
Summary
Customer-focused Relationship Banker with 10+ years of experience delivering exceptional customer experiences through needs-based financial conversations. Proven ability to drive sales growth, referrals, and customer retention while operating with a strong risk mindset, accountability, and compliance focus. Known for building trust, deepening relationships, and supporting branch performance through teamwork and customer obsession.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Relationship Banker II
Webster Bank
Wallingford, CT
03.2023 - Current
- Deliver needs-based financial solutions by identifying customer goals and recommending appropriate deposit, lending, and digital banking products
- Achieve 110-115% of monthly sales goals, supporting branch revenue growth and performance objectives
- Generate 10–15 qualified referrals per month to mortgage, small business, and investment partners
- Deepen customer relationships to drive deposit growth, retention, and long-term loyalty
- Execute sales, retention, and segmentation strategies aligned with branch goals and customer experience standards
- Assist with coaching and onboarding new bankers, reinforcing accountability, teamwork, and performance expectations
- Maintain strict adherence to policies, procedures, and risk management and fraud prevention standards
Assistant Manager
T-Moblie
Hamden, CT
08.2020 - 03.2023
- Led consultative sales efforts resulting in 15-20% year-over-year sales growth
- Personally exceeded individual sales targets by 120%+ through relationship-building and customer education
- Delivered consistent, high-quality customer experiences while resolving escalated concerns professionally
- Managed cash handling, operations, and compliance with a strong focus on accuracy and accountability
- Coached team members to improve sales performance, customer satisfaction, and engagement
Sales Supervisor
Sprint
Hamden, CT
04.2013 - 08.2020
- Supervised and trained sales teams, increasing store performance by 10–15% annually
- Improved customer satisfaction through effective needs assessment and solution-based selling
- Managed daily operations including opening/closing, cash reconciliation, and inventory control
- Enforced operational standards, loss prevention, and compliance requirements
Education
High School Diploma -
Central High School
Bridgeport, CT06.2003
Skills
Customer ObsessionNeeds-Based Financial ConversationsRelationship BankingSales Goal AchievementReferrals & Cross-SellingDeposit ProductsCustomer Retention & GrowthRisk Mindset & ComplianceFraud PreventionBranch OperationsAccountability & TeamworkCommunication & Problem Solving
Certification
NMLS
Accomplishments
Winner's Circle
January 2002
T-Mobile
Timeline
Relationship Banker II
Webster Bank
03.2023 - Current
Assistant Manager
T-Moblie
08.2020 - 03.2023
Sales Supervisor
Sprint
04.2013 - 08.2020
High School Diploma -
Central High School