Summary
Overview
Work History
Education
Skills
Timeline
Generic

PETER E. SHAFFER

Hamburg

Summary

Credit professional with proven track record in credit management and customer service. Known for reliable team collaboration and achieving consistent results. Skilled in financial analysis, credit risk assessment, and adapting to evolving demands.

Overview

22
22
years of professional experience

Work History

Consumer Credit Representative II

M&T Bank\
05.2022 - 06.2025
  • Reviewed credit card applications to verify if applicant is qualified for a credit card product while using all underwriting guidelines.
  • Monitored customer credit limits and adjusted accordingly based on payment history and financial stability to mitigate risk exposure.
  • Improved credit approval rates by conducting thorough credit analysis and risk assessments for potential clients.
  • Maintained high levels of customer satisfaction with proactive communication, resolving disputes, and addressing inquiries.

Consumer Lending Associate III

M & T Bank
03.2015 - 05.2022
  • Act as a liaison between underwriter, branch and vendors to ensure all required documentation is put into proper application for review by the underwriting staff while maintaining accuracy.
  • Ability to work accurately and focus on the details is needed to maintain the efficiency of underwriting process.
  • Willingness to learn new processes in the underwriting universe and take on new tasks when needed.
  • Willingness to help team members at any point while remaining focus at the task at hand.
  • Maintain a professional customer service skills when communicating with team members, vendors, and other employees of M&T Bank.
  • Ability to work both the direct lending and indirect lending processing sides accurately.
  • Maintaining communication skills with the team and with vendors.
  • Being a member of the peer committee and giving ideas to help the team with events for the department.

Operations associate I

M & T Bank
03.2013 - 03.2015
  • Warehousing retail paid in full files, CEMA paid in full files, and foreclosure paid in full files.
  • Auditing and destruction of volume D files.
  • Manage requests for paid in full files from the warehouse.
  • Ability to work independently and focus on details to maintain accuracy.

Teller/ Commercial Teller/ In Branch Teller Trainer

M&T Bank: Blasdell Branch
07.2005 - 03.2013
  • Provide superior customer service while maintaining accurate monetary transactions.
  • Referring non customers to become customers with M&T Bank.
  • Maintaining good customer relations while accurately completing their transactions.
  • Preparing new tellers on learning the basic teller skills.
  • Willingness to learn new tasks while working as team player and assist with any tasks.

Front End Cashier/ Helping Hands

Wegmans Markets
03.2003 - 07.2005
  • Provide superior customer service while maintaining accurate monetary transactions.
  • Assist customers in a prompt and courteous manner.

Education

Paralegal -

Erie Community College: City Campus
04.1999

High school or equivalent - Business

East Aurora High School
06.1997

Skills

  • Leadership and organizational skills
  • Proficient with windows programs
  • Mtell
  • ACAPS
  • TPX
  • Excel
  • Outlook
  • Word
  • Customer Service skills
  • Teamwork and collaboration
  • Attention to detail

Timeline

Consumer Credit Representative II

M&T Bank\
05.2022 - 06.2025

Consumer Lending Associate III

M & T Bank
03.2015 - 05.2022

Operations associate I

M & T Bank
03.2013 - 03.2015

Teller/ Commercial Teller/ In Branch Teller Trainer

M&T Bank: Blasdell Branch
07.2005 - 03.2013

Front End Cashier/ Helping Hands

Wegmans Markets
03.2003 - 07.2005

High school or equivalent - Business

East Aurora High School

Paralegal -

Erie Community College: City Campus

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