PETER TAWFIK
South Saint Paul,MN
Summary
Assisted teams in delivering exceptional customer service through effective communication and support. Contributed to operational management by coordinating tasks and maintaining workflow efficiency. Adapted quickly to fast-paced environments to help achieve team goals.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Dunkin', Eliasco, LLC
Inver Grove Heights, MN
01.2023 - Current
- Supervised and train a team of eleven crew members to maintain high standards of service and efficiency
- Resolved customer complaints professionally and ensured a positive work environment
- Conducted daily cash handling, reconciled tills, and operated POS system
- Conducted staff training in line with corporate guidelines to ensure full compliance with company's policies and food safety standards
- Handled truck orders and coordinated product shipments, ensuring timely deliveries and proper storage to maintain quality
- Followed safety and hygiene guidelines to ensure a clean and safe work environment at all times
- Prepared and served a wide range of beverages including coffee, espresso drinks, iced beverages, and teas following the standard recipes and customization requests
- Greeted customers with a warm and friendly attitude and taking orders accurately
- Developed staff schedules to optimize labor costs and maintain service levels during peak hours.
- Implemented inventory management practices to reduce waste and ensure product availability.
- Analyzed sales data to identify trends, driving strategic promotional initiatives that increased store traffic.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Restaurant Manager
Roma restaurant
Al Minyā
04.2013 - 12.2022
- Oversaw daily operations of the restaurant, ensuring high quality of services and cleanliness
- Developed weekly staff schedules and balancing labor needs
- Managed inventory, conducted stock counts, and placed orders
- Supervised food operations and cooking processes, ensuring all menu items met company's quality standards and guest satisfaction
- Implemented local health regulations and protocols to maintain a safe environment
- Led the opening and closing procedures of the restaurant including cash handling and work setting security checks
Education
Bachelor's of Art - Ancient Egyptian History
Cairo University
Cairo , Egypt 06.2011
Skills
Problem Solving
Fast Learner
Leadership
Customer Service
POS system
Teamwork
Inventory Management
Time Management
Basic Computer Skills
Timeline
Assistant Manager
Dunkin', Eliasco, LLC
01.2023 - Current
Restaurant Manager
Roma restaurant
04.2013 - 12.2022
Bachelor's of Art - Ancient Egyptian History
Cairo University