Enhanced worksite safety by conducting thorough equipment inspections and routine maintenance.
Increased productivity by operating heavy machinery such as backhoes, bulldozers, and excavators for various construction projects.
Ensured timely project completion with efficient execution of excavation, grading, and site preparation tasks.
Collaborated with team members to complete complex projects, utilizing strong communication skills and problem-solving abilities.
Lead Cargo Agent
Lynden Air Cargo
06.2019 - 10.2023
Improved cargo processing efficiency by implementing streamlined procedures and documentation practices.
Coordinated with airline partners for timely and accurate cargo handling, ensuring seamless operations.
Managed a team of cargo agents to effectively handle shipments, resulting in increased customer satisfaction.
Enhanced communication between departments by conducting regular meetings and sharing relevant information.
Trained new employees on company policies, safety regulations, and proper cargo handling techniques.
Developed strong relationships with clients and vendors to ensure the smooth flow of cargo operations.
Assisted in resolving customs issues for prompt clearance of goods, minimizing delays or penalties.
Maintained an organized warehouse space to enable efficient storage and retrieval of shipments.
Implemented inventory control measures for accurate tracking and management of stored goods.
Conducted routine audits to ensure compliance with industry standards and regulations.
Streamlined staff scheduling to optimize resource allocation during peak hours or high-volume periods.
Strengthened collaboration between team members through regular feedback sessions and performance evaluations.
Negotiated contracts with freight carriers to secure favorable rates while maintaining service quality standards.
Evaluated operational processes for potential improvements, leading to a reduction in errors and enhanced productivity levels.
Ensured proper labeling, packaging, and documentation of hazardous materials shipments according to regulatory guidelines.
Collaborated with sales teams to identify opportunities for increasing revenue through strategic partnerships or expanded service offerings.
Monitored equipment maintenance schedules to prevent downtime due to malfunctions or repairs needed during critical operations periods.
Managed inventory to gather right amount of goods to meet client demands and minimize amount of waste.
Added insurance coverage to protect interest of client and shipment from loss or damage during transit.
Maintained current knowledge of relevant legislation, political situations or other factors that could affect freight shipping.
Compared shipments and documents against Type and Type standards to identify and resolve any compliance issues.
Negotiated with carriers to secure best possible rates for clients and control costs.
Developed and deepened successful partnerships with representatives of diverse shipping companies.
Used Software tracking spreadsheets to monitor information about customers, shipments and business activities.
Determined most valuable and cost-effective routes for shipments, overseeing transit time, price and safety.
Prepared accurate cost estimates for international shipments to provide clients with exact fees and information.
Oversaw cargo claims to investigate and resolve loss or damage issues during transit.
Facilitated required documentation to manage customs clearance.
Calculated weight, volume or cost of goods to be moved.
Maintained open communication with global locations to facilitate smooth collaboration.
Arranged delivery or storage of goods at destinations.
Readied bills of lading, packing lists, dock receipts and certificates of origin for each shipment.
Provided tracking information to enable clients to monitor progress of shipments.
Stayed on top of shipment locations and current status to update offices and customers.
Coordinated shipments, determining timely transport of goods from point of origin to final destination.
Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
Led warehouse improvement initiatives to advance operational efficiencies.
Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
Updated clients on cargo and mail statuses by closely monitoring receipt and tracking processes.
Liaised with customers provide status updates and explain cargo shipment delays.
Negotiated and arranged transport of goods with shipping or freight companies.
Prepared hazardous material shipments in compliance with safe handling practices.
Created documents of load plans, cargo cleanliness inspections, and transportation processes.
Checked import and export documentation to determine cargo contents and classified goods into different tariff or fee groups.
Implemented and maintained security protocols to safeguard cargo shipments.
Compiled accurate cargo manifests, avoiding shipping errors and meeting regulatory standards.
Resolved any customer inquiries or complaints to restore satisfaction.
Coordinated and verified proper dispatch of cargo shipments, working closely with different departments to resolve issues.
Detected damages and discrepancies in cargo shipments with careful inspections and close monitoring.
Operated cargo handling equipment to facilitate safe and quick loading and unloading of cargo.
Utilized computer systems to manage cargo shipments and accurately track goods.
Oversaw the implementation of security measures to safeguard cargo, facilities, and personnel from potential threats or incidents.
Provided exceptional customer service by addressing inquiries promptly and professionally, fostering positive relationships with clients as their primary point of contact within the organization.
Investigated discrepancies in shipment records or billing documents, resolving issues promptly for optimal client satisfaction levels.