Summary
Overview
Work History
Education
Skills
Timeline
Generic

Peter Ubom

Dallas,TX

Summary

Resourceful Contractor with wide-ranging experience in remote tech support. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.

Overview

5
5
years of professional experience

Work History

Tech Contractor

NEC Corporation
Dallas, TX
11.2023 - Current
  • Responded to customer and Retail Solutions personnel solution/product inquiries via telephone, email, or ticketing system
  • Troubleshooted reported software, hardware, network problems when they relate to desktop computer and peripherals resolving 90% of problems on the first call
  • Contributed to the development of thorough documentation, standard operating procedures, and customer service guidelines for IT support of Retail Solutions support systems
  • Migrated over 9,000+ 7/11 stores is the US and Canada to a new updated software and equipment
  • Updated and driven towards resolving 35 or more incidents per day and gathering and providing updates on incidents daily to client and updating our ticketing system

IT Support Specialist

Cygric
Dallas , TX
01.2021 - 12.2022
  • Configured workstations, networks, servers and printers for end users.
  • Troubleshot network connectivity issues for both wired and wireless connections.
  • Provided technical assistance to users via phone or email.
  • Participated in IT projects related to desktop support services.
  • Experience in managing ServiceNow incident logging, request handling, and client communication for escalated tickets,

Data Analyst

Photogenik Pictures
Dallas, TX
09.2019 - 11.2020
  • Reviewed, corrected, or deleted data, verifying customer and account information
  • Provided technical support for software maintenance and use
  • Created reports, summarizing business data for review.

Education

Bachelor of Science (B.S.) - Cybersecurity -

Southern New Hampshire University
Hooksett, NH
06.2025

Skills

  • Strong Work Ethic
  • Attention to detail
  • Time management
  • Self-starter
  • Familiar with Excel
  • Basic Computer Skills
  • Written And Verbal Communication
  • Project Support
  • Programming Languages: Python, SQL
  • CRM: ServiceNow
  • Hardware: PC assembly, troubleshooting, and repair
  • Networking: TCP/IP, DNS, DHCP, VPN

Timeline

Tech Contractor

NEC Corporation
11.2023 - Current

IT Support Specialist

Cygric
01.2021 - 12.2022

Data Analyst

Photogenik Pictures
09.2019 - 11.2020

Bachelor of Science (B.S.) - Cybersecurity -

Southern New Hampshire University

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Peter Ubom