Peter Velasco
Rhinelander,WI
Summary
Dynamic Shift Leader with a proven track record at Burger King, excelling in cash handling and team supervision. Recognized for enhancing customer satisfaction through effective problem-solving and training initiatives. Committed to fostering a positive work environment while streamlining operations, resulting in improved efficiency and team productivity.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Leader
Burger King
Rhinelander, WI
08.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Collected, arranged, and input information into database system.
Guest Service Team Leader
Kwik Trip
Eagle River, WI
01.2020 - 03.2023
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer concerns promptly.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Established clear communication channels among team members for better coordination of tasks and responsibilities.
- Resolved problems using tact and diplomacy by calmly communicating directly with customers or employees.
- Trained new team members on company policies, procedures, and best practices in guest services.
- Assigned daily job tasks and workloads to [Number] team members.
- Proactively communicated with guests to identify their needs and preferences, allowing for personalized service offerings.
- Resolved challenging customer complaints with empathy and professionalism, turning potentially negative experiences into opportunities for relationshipbuilding.
- Promoted a positive work environment by encouraging teamwork, open communication, and continuous learning among staff members.
- Maintained a high level of professionalism in all interactions with guests, setting an example for the rest of the team.
- Developed strong relationships with guests, leading to increased loyalty and repeat business.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Developed and maintained positive relationships with guests for satisfaction.
- Enforced policies and procedures to increase efficiency.
- Monitored staff performance and provided feedback and guidance.
Shift Leader
McDonald's
Rhinelander, WI
01.2018 - 09.2020
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Streamlined communication between team members, which helped in resolving issues more quickly.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Implemented system for tracking employee performance, identifying areas for improvement.
Education
High School Diploma -
South Texas College
McAllen, TX02-2017
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Flexible schedule
- Training assistance
- Creative problem solving
- Customer service management
- Team supervision
- Conflict resolution
- POS system operation
- Inventory counts
Accomplishments
- Supervised team of 6 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Certified shift lead, Burger King - 9 months
Serv Safe certified
took the course for Serv Safe with Burger King as well at Mcdonalds
Languages
Spanish
Native or Bilingual
Timeline
Shift Leader
Burger King
08.2024 - Current
Guest Service Team Leader
Kwik Trip
01.2020 - 03.2023
Shift Leader
McDonald's
01.2018 - 09.2020
High School Diploma -
South Texas College